Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Christian Simic

Lakeland,FL

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

6
6
years of professional experience

Work History

Outside Service Staff Member

Champion's Gate Country Club
10.2022 - Current
  • Enhanced customer satisfaction by providing timely and efficient services to golf course patrons.
  • Streamlined outside service operations for increased efficiency and improved guest experience.
  • Assisted in coordinating golf tournaments, ensuring seamless event execution and participant satisfaction.
  • Collaborated with team members to maintain a clean, organized, and welcoming golf course environment.
  • Trained new staff on best practices for customer service, resulting in improved team performance.
  • Developed strong rapport with regular patrons, fostering loyalty and repeat business.
  • Managed the driving range area, maintaining cleanliness and an adequate supply of practice balls for guests.
  • Facilitated smooth transitions between tee times by efficiently staging and preparing carts for each group of golfers.
  • Maintained open communication with pro shop staff to address any concerns or special requests from guests promptly.
  • Delivered accurate information about club amenities, facilities, events, and promotions to both members and public players alike.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Assistant Pro

Odyssey Golf Course
02.2021 - 12.2021
  • Can work all areas of the course - from picking the range, starting, golf ambassador, cleaning carts, to working the pro shop alone
  • Responsible for all incoming orders, from getting the invoice, entering them, making labels and putting the product out professionally
  • Responsible for inventory at the end of the every month
  • Assisting the pro with whatever he or she may need
  • Organize golf outings for our weekly league and many others
  • Strong leadership
  • Great with computers, customer service, and communication
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Responsible for opening and closing duties.

Front Desk Clerk

George Dunne National Golf Course
04.2020 - 09.2020
  • Work the cash register and get golfers checked in
  • Check in and help golfers get to tee box to keep the pace moving
  • Keep a positive attitude and make people feel welcomed
  • Help the outside crew when they need help with cleaning and moving golf carts, picking the range for golf balls or large golf outings.

Accountant/Building Manger

Real Realty
08.2020 - 01.2021
  • Improved tenant satisfaction by promptly addressing concerns and implementing effective solutions.
  • Maximized occupancy rates through proactive marketing and timely processing of rental applications.
  • Streamlined rent collection procedures for increased efficiency and reduced delinquency rates.
  • Issued work orders to contractors and make sure the job is completed up to standards
  • Reviewed billed bills to ensure they're correct, that work has been done, ensuring bills haven't increased, etc
  • Responsible for printing and mailing checks in a timely manner
  • Make and mail monthly expense reports for each building to go over with owner's or associations
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Organized regular property inspections to ensure maintenance issues were promptly addressed, maintaining a safe living environment for tenants.
  • Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
  • Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
  • Responded to emergency situations in a timely manner, coordinating essential services and communicating effectively with affected residents.

Accountant, Building Manger

Novo Realty
02.2018 - 04.2020
  • Improved tenant satisfaction by promptly addressing concerns and implementing effective solutions.
  • Maximized occupancy rates through proactive marketing and timely processing of rental applications.
  • Streamlined rent collection procedures for increased efficiency and reduced delinquency rates.
  • Issued work orders to contractors and make sure the job is completed up to standards
  • Reviewed billed bills to ensure they're correct, that work has been done, ensuring bills haven't increased, etc
  • Responsible for printing and mailing checks in a timely manner
  • Make and mail monthly expense reports for each building to go over with owner's or associations
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Organized regular property inspections to ensure maintenance issues were promptly addressed, maintaining a safe living environment for tenants.
  • Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
  • Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
  • Responded to emergency situations in a timely manner, coordinating essential services and communicating effectively with affected residents.

Outside Staff Member

Panther Run Country Club
01.2022 - 07.2022
  • Enhanced customer satisfaction by providing timely and efficient services to golf course patrons.
  • Streamlined outside service operations for increased efficiency and improved guest experience.
  • Assisted in coordinating golf tournaments, ensuring seamless event execution and participant satisfaction.
  • Collaborated with team members to maintain a clean, organized, and welcoming golf course environment.
  • Trained new staff on best practices for customer service, resulting in improved team performance.
  • Developed strong rapport with regular patrons, fostering loyalty and repeat business.
  • Managed the driving range area, maintaining cleanliness and an adequate supply of practice balls for guests.
  • Facilitated smooth transitions between tee times by efficiently staging and preparing carts for each group of golfers.
  • Maintained open communication with pro shop staff to address any concerns or special requests from guests promptly.
  • Delivered accurate information about club amenities, facilities, events, and promotions to both members and public players alike.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Education

Certificate - HVAC

Moraine Valley Community College
Palos Hills, IL
06.2016

High school diploma -

Amos Alonzo Stagg High School
Palos Hills, IL
06.2011

Skills

  • Accounting
  • Microsoft Office
  • Leadership
  • Positive attitude
  • Cash handling proficiency
  • Initiative and self-motivation
  • Active listening
  • Excellent communication
  • Adaptability and flexibility
  • Front Desk

Languages

Croatian

Personal Information

Willing To Relocate: Anywhere

Timeline

Outside Service Staff Member

Champion's Gate Country Club
10.2022 - Current

Outside Staff Member

Panther Run Country Club
01.2022 - 07.2022

Assistant Pro

Odyssey Golf Course
02.2021 - 12.2021

Accountant/Building Manger

Real Realty
08.2020 - 01.2021

Front Desk Clerk

George Dunne National Golf Course
04.2020 - 09.2020

Accountant, Building Manger

Novo Realty
02.2018 - 04.2020

Certificate - HVAC

Moraine Valley Community College

High school diploma -

Amos Alonzo Stagg High School

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Christian Simic