Christian Smith
Oklahoma City,OK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Claims Processing Specialist
American Fidelity
02.2019 - Current
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
Benefit Adjuster III
American Fidelity
08.2016 - 02.2019
- Delivered exceptional customer service to policyholders by communicating important information.
- Audits claims that require complex judgement and investigation.
- Provides appropriate verbal and written communication to internal and external customers in a positive and knowledgeable manner to ensure a high standard of customer service.
- Provides strong research and analytical skills.
- Documenting claim findings and conclusions
Customer Advocate
American Fidelity
04.2014 - 08.2016
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Contacted outside providers on behalf of customers to help solve problems.
Senior Consultant
AT&T Bell Laboratories
10.2008 - 02.2013
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Developed custom solutions based upon clients' strict requirements.
- Determined areas for improvement and implemented processes to alleviate problems.
- Streamlined processes to cut downtime and optimize employee productivity.
- Assessed needs for projects and made proposals to senior executives.
- Analyzed problematic areas to provide recommendations and solutions.
Education
Bachelor of Science - Bachelor Of Management And Organizational Studies
Mid-America Christian University
Oklahoma City, OK05.2016
Skills
- Strong communication skills
- Exceptional written and verbal skills
- Time Management
- Strong work ethic
- Team player
- Ability to prioritize
Timeline
Claims Processing Specialist
American Fidelity
02.2019 - Current
Benefit Adjuster III
American Fidelity
08.2016 - 02.2019
Customer Advocate
American Fidelity
04.2014 - 08.2016
Senior Consultant
AT&T Bell Laboratories
10.2008 - 02.2013
Bachelor of Science - Bachelor Of Management And Organizational Studies
Mid-America Christian University
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