CHRISTIAN SMITH
Oklahoma City,OK
Summary
Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative-Moderate
American Fidelity
04.2014 - Current
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Managed invoicing and payment processing operations.
- Reconciled past due accounts achieving reduction in outstanding invoices.
- Allocated payments accurately to ensure clients are reimbursed.
- Coordinated with Account Managers, Bookkeepers and Section 125 team to ensure accuracy of election information for proper billing, adjustments and refunds.
- Conducted year end closeouts for clients and issued year end forfeitures.
- Educated customers about rules and IRS rules and guidelines to ensure compliance.
Seasonal Customer Service Representative
City of Oklahoma City
06.2012 - 01.2013
- Setup residential and commercial water accounts
- Generated daily reports and exceeded 85% metric goals.
- Setup payment arrangements.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Cross-trained and provided back up for customer service managers.
Senior Consultant
AT&T
10.2008 - 05.2012
- Handled all administrative aspects of position.
- Maintained strong knowledge of all Company products
- Maintained knowledge of competitive offers
- Provided efficient, courteous customer service.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Maintained 45 daily call goal.
- Prioritized projects and project tasks depending upon key milestones and deadline dates
Project Manager
West Business Services
02.2008 - 10.2008
- Managed new orders for phone lines
- Set up computer service for new businesses
- Worked with clients to meet service needs and deadlines for business projections
- Prepared detailed reports for statistical data and reporting
- 25% Increase in productivity.
Education
Bachelor Of Management And Organizational Studies -
Mid America Christian University
3500 S.W. 119th St.05.2016
Skills
- MS Office
- Problem-Solving Ability
- Customer Service
- Microsoft Excel
- Quality Assurance Controls
- Section 125 knowledge
- Analytical skills
- Strong oral and written skills
Certification
Certified Scrum Master
Timeline
Customer Service Representative-Moderate
American Fidelity
04.2014 - Current
Seasonal Customer Service Representative
City of Oklahoma City
06.2012 - 01.2013
Senior Consultant
AT&T
10.2008 - 05.2012
Project Manager
West Business Services
02.2008 - 10.2008
Bachelor Of Management And Organizational Studies -
Mid America Christian University
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