Christian Smith
Cleveland
Summary
Dynamic leader with a proven track record at American Freight Furniture and Mattress, adept in sales leadership and people management. Spearheaded initiatives that significantly boosted brand presence and revenue, leveraging skills in inventory control and promotions management. Excelled in fostering team collaboration and enhancing customer satisfaction, demonstrating exceptional vendor relationship development and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Store Director
American Freight Furniture and Mattress
10.2020 - Current
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Approved regular payroll submissions for employees.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Boosted revenue $[Amount] by developing and deploying strategies to effectively improve operations.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Sales Consultant
Sears
10.2014 - 08.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Provided sales and customer service assistance to walk-in traffic
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Supervisor of Operations
Forever 21
06.2013 - 07.2015
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
High School Diploma -
Parma Constalation
Cleveland, OH05-2013
Skills
- Sales leadership
- Vendor relationship development
- Staff leadership
- Brand awareness
- People management
- Marketing
- Accounting and finance reporting
- Store operations
- Retail management
- Promotions management
- Inventory oversight
- Inventory control
- Policies and procedures
- Store opening and closing
Timeline
Store Director
American Freight Furniture and Mattress
10.2020 - Current
Sales Consultant
Sears
10.2014 - 08.2020
Supervisor of Operations
Forever 21
06.2013 - 07.2015
High School Diploma -
Parma Constalation
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