Christian Snyder
Chillicothe,OH
Summary
Highly skilled Service and Installation Technician with a background in customer support and service management. Demonstrate strong communication skills, problem-solving abilities, and knowledge of industry best practices. Notable for enhancing customer satisfaction levels and improving operational efficiency in previous roles. High level of competence in handling complex tasks, delivering quality results, and contributing positively to team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Specialist 2
Convergint Technologies
10.2022 - Current
- Performed service, installation, and programming tasks for data centers operated by Google and Amazon
- Managed service and installation activities at various college locations
- Performed installation and programming tasks for the fire alarm upgrade at Ashland County Jail.
- Provided services and programming at Richland Corrections
- Developed and maintained positive relationships with customers.
Fire Alarm Install Technician
Koorsen Fire and Security
07.2019 - 10.2022
- Performed onsite installation of new equipment including cabling and wiring.
- Troubleshot issues in existing installations to identify root cause and implemented solutions.
- Provided technical assistance to customers via phone or remote support tools.
- Provided training to customers on how to use their newly installed systems correctly.
- Configured systems for optimal performance according to customer requirements.
Security Install Technician
Startec Security
01.2015 - 01.2019
- Successfully installed a variety of security systems including those for residential and commercial purposes, along with access control and CCTV technologies.
Education
Network Systems Administration -
Devry University
High School Diploma -
Chillicothe High School
Chillicothe, OHSkills
- Overseen numerous large and small projects
- Ability to work in a fast-paced environment
- Strong communication skills with the ability to communicate effectively at any level
- Detailed-oriented self-starter
- Installation and Maintenance of Fire and Security Systems
- Programming and Data Entry
- Multi-Task Management
- Proficient with Troubleshooting, Installation, and diagnostic tools
Certification
- Siemens FC 901, FC 922 and Cerberus Pro Modular, DMP security and fire alarm panels, Edwards EST 3, EST 4, Fireworks, Vesda, Modulaser, and IO series panels, OSHA 10, Scissor and Boom Lift, CPR and First Aid.
Timeline
Service Specialist 2
Convergint Technologies
10.2022 - Current
Fire Alarm Install Technician
Koorsen Fire and Security
07.2019 - 10.2022
Security Install Technician
Startec Security
01.2015 - 01.2019
Network Systems Administration -
Devry University
High School Diploma -
Chillicothe High School