Christian Stark

I currently work in the call center at the Mesa location in Mesa Will Call. I deal with client parts orders, concerns, technical queries, and provide solutions to clients. Below are some more of my daily tasks, and other things I do in my day-to-day work schedule.

• Work with a wide variety of people within Empire, such as inventory, PSSRs, Service Advisors, Service Planners, Technicians, the Warehouse, other branch stores, etc.
• Meet and communicated with vendors to monitor product shipments, prices, and backorders
• Track errors and issues regarding client orders to identify areas for improvement.
• Resolve customer concerns and promptly answer inquiries to maintain satisfaction.
• Provide technical advice to customers regarding product installation and maintenance.
• Built strong, professional relationships through the identification of client needs, which increased overall sales and opportunities.
• Proficient in utilizing systems such as SIS, TMI, Parts Viz, DBS, WMS, and Outlook.

I've learned multiple positions throughout the warehouse. I have experience with shipping and receiving, as well as pulling and working on stock. Below are some of the tasks I had during my time in the warehouse.

• Performed and documented routine activities, including zone counting and cleaning.
• Unloaded cargo with forklifts.
• Accurately staged and sorted products for loading.
• Maintained a clean and safe work area.
• Remained flexible to the scheduling needs of the business, including evening and weekend shifts.
• Ensured that damaged products were identified and removed when received.
• Cleaned and maintained the warehouse in compliance with OSHA safety standards.
• Effectively communicated with all levels of staff and management.