Christian Stephenson
Rocklin,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Cashier,Stocker
Total Wine & More
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Prepared Foods Team Member
Whole Food Market
08.2022 - Current
- Peeled, chopped and sliced produce for use in cold and cooked items.
- Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
- Replenished and organized department supplies throughout each shift.
- Delivered exceptional service to meet customers' prepared foods needs.
- Prepared products for retail sale by weighing and packaging specified amounts.
Crew Trainer
McDonald's
03.2020 - 02.2022
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Documented performance, safety and customer service needs to improve operations.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Explained goals and expectations required of trainees.
Guest Service Representative
Rubios Costal Grill
01.2018 - 09.2020
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Invited guests to join loyalty programs and special promotions to stay connected.
Crew Team Member
Potato Corner
09.2018 - 06.2019
- Greeted customers and cultivated positive experiences in line with company standards.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Packaged menu items into bags or trays and placed drink orders into carriers to prepare food for customers.
- Used food thermometer to verify cooking of food items to proper temperature.
- Cooked multiple orders simultaneously during busy periods.
Sales Associate
Orogold Cosmetics
02.2014 - 07.2017
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Till management
Education
Some College (No Degree) - Forensic Anthropology
Sierra College
Rocklin, CAHigh School Diploma -
Whitney High School
Rocklin, CA06.2017
Skills
- POS System Operation
- Time Management
- Multi-Tasking Strength
- Client Service
- Sales Goals Attainment
- Problem-Solving
- Excellent Communication Skills
- Upselling and Cross-Selling
- Exceptional Customer Service
Timeline
Cashier,Stocker
Total Wine & More
08.2023 - Current
Prepared Foods Team Member
Whole Food Market
08.2022 - Current
Crew Trainer
McDonald's
03.2020 - 02.2022
Crew Team Member
Potato Corner
09.2018 - 06.2019
Guest Service Representative
Rubios Costal Grill
01.2018 - 09.2020
Sales Associate
Orogold Cosmetics
02.2014 - 07.2017
High School Diploma -
Whitney High School
Some College (No Degree) - Forensic Anthropology
Sierra College
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