Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTIAN STEVENS

San Antonio,TX

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

9
9
years of professional experience

Work History

National Field Support Agent

Charter Communications, Spectrum
03.2022 - Current
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Delivered Tier-3 support and SME input to internal and external customers.
  • Helped streamline repair processes and update procedures for support action consistency.


Business Card Specialist

JP Morgan Chase
09.2021 - 02.2022
  • Assisted business owners with various Chase credit cards with payments, credit increases and decreases.
  • Add and remove proxys, employees on business accounts.
  • Improved customer experience with 'one call resolution' handling reason for customer phone call and anticipating future issues.

Claims Services Representative

Nationwide Mutual Insurance
02.2019 - 10.2020
  • Delivered quality customer service to insureds and claimants throughout entire claims lifecycle to promote effective service times for all parties.
  • Served as subject matter expert for non-standard coverage questions, property damage and collision.
  • Provided Level 1 IT support for customers filing claims online or through Nationwide application.

Customer Service Representative

Nationwide Mutual Insurance
09.2018 - 02.2019
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Assisted customers with creating online accounts and resetting passwords.

Insurance Service Representative

Catastrophe Management Solutions
04.2016 - 06.2018
  • Call center representative for Allstate's National Catastrophe Team in the Homeowners and Flood claims division.
  • Contents Processor for Allstate's Flood Division during flood loss in Louisiana (August 2016).
  • Proactively identified and solved complex problems related to employee training, management and business direction.

Education

Business Management

Eastern Michigan University
Ypsilanti, MI
01.2014

High School Diploma -

Firestone High School
Akron, OH
06.2011

Skills

  • Static IP Configuration
  • Data Analysis
  • Microsoft Excel proficiency
  • Critical Thinking
  • Machine Learning
  • Data Visualization

Timeline

National Field Support Agent

Charter Communications, Spectrum
03.2022 - Current

Business Card Specialist

JP Morgan Chase
09.2021 - 02.2022

Claims Services Representative

Nationwide Mutual Insurance
02.2019 - 10.2020

Customer Service Representative

Nationwide Mutual Insurance
09.2018 - 02.2019

Insurance Service Representative

Catastrophe Management Solutions
04.2016 - 06.2018

Business Management

Eastern Michigan University

High School Diploma -

Firestone High School

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