Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christian Suderman

Harrisburg,Pennsylvania

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Associate

Aldi
02.2024 - Current
  • Responded to guest inquiries to maximize guest satisfaction.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Greeted guests upon arrival by providing warm welcome.
  • Managed check-in and check-out procedures for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Handled customer complaints to satisfy and retain guests.
  • Processed returns and exchanges efficiently while ensuring accuracy of paperwork related to transactions.

UI/UX DESIGNER

Freelance
07.2022 - Current
  • Collaborated with developers to ensure optimal functionality of all UI and UX designs
  • Designed wireframes and prototypes using tools such as Adobe Creative Suite and Figma
  • Provided recommendations on ways to enhance the overall user experience
  • Conducted usability tests to evaluate the effectiveness of design solutions
  • Created clickable prototypes that allowed stakeholders to test out potential solutions before development began
  • Updated existing designs based on changes in technology trends or customer feedback
  • Tested new features for usability, performance, and scalability before launch
  • Collaborated with teammates to deliver valuable features meeting business and customer needs.

GENERAL MERCHANDISER

Target
03.2021 - Current
  • Front-facing area to keep presentable
  • Stocking shelves of items
  • Adjusting quantity in computer systems to match the quantity on hand that can be sold
  • Helping customers find items they need and answering any questions they may have, / Internet order team member
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.

PRO SERVICES CSA

Lowe's
12.2020 - 02.2021
  • Helped contractor customers with pulling orders
  • Answered customers with any questions that they have, if possible
  • Called customers to inform them of any issues with their order (such as stock issues)
  • Used Ticketing system when working online orders.
  • Connected with customers by listening to concerns and answering questions.
  • Answered customer questions about product availability and shipment times.
  • Utilized problem-solving skills to address customer queries and complaints.

Education

Some College (No Degree) - Computer Science

Harrisburg Area Community College
Harrisburg, PA

Certificate of Completion - User Experience Design

Bethel School of Technology
Harrisburg, PA
04.2023

High School Diploma -

Dauphin County Technical School
Harrisburg, PA
05.2018

Skills

  • Ticket management

  • Troubleshooting and diagnosis

  • CSS

  • JavaScript

  • Microsoft Office

  • Problem-Solving

  • HTML

  • Excellent Customer Service

  • Java

  • C

  • Wireframe

  • Sitemaps

  • Process Flows

  • AdobeXD

  • Figma

  • UI/UX Design

  • Prototyping

Certification

  • PA Skills Certificate (NOCTI)
  • American Design Drafting Association Certification
  • Apprentice Drafter Classification earned through the American Design Drafting Association
  • OSHA General Industry Safety and Health
  • Certificate in UI/UX Design

Timeline

Guest Associate

Aldi
02.2024 - Current

UI/UX DESIGNER

Freelance
07.2022 - Current

GENERAL MERCHANDISER

Target
03.2021 - Current

PRO SERVICES CSA

Lowe's
12.2020 - 02.2021

Some College (No Degree) - Computer Science

Harrisburg Area Community College

Certificate of Completion - User Experience Design

Bethel School of Technology

High School Diploma -

Dauphin County Technical School

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Christian Suderman