Christian Tapia
Bronx
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Consultant
Best Buy
Brooklyn
01.2024 - Current
- Developed and maintained strong relationships with key customer accounts.
- Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.
- Organized client meetings to provide project updates.
- Consulted with clients to identify needs and recommend suitable products.
- Worked hard daily to promote exemplary level of tailored service to each customer, whether through email, by phone, or in person.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Shift Leader
Best Buy
New York
02.2023 - 01.2024
- Supervised daily store operations to ensure excellent customer service.
- Trained and mentored new team members on product knowledge and sales techniques.
- Coordinated team schedules to optimize coverage during peak hours.
- Assisted customers with product selection and resolution of issues promptly.
- Collaborated with management on promotional displays and merchandising strategies.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained an organized work environment by delegating tasks to staff as needed.
Small Business Specialist
Verizon Wireless
Mamaroneck
06.2022 - 02.2023
- Assisted small business customers with product selection and service options.
- Developed tailored solutions to meet unique business communication needs.
- Facilitated training sessions for staff on new products and services.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
- Managed documentation of client interactions and service agreements effectively.
Education
Some College (No Degree) - Business Administration
Borough of Manhattan Community College
New York, NYSkills
- Customer relationship management
- Sales coordination
- Team leadership
- Data organization
- Client consultation
- Product training
Certification
Ongoing Medical Coding Certification
Timeline
Consultant
Best Buy
01.2024 - Current
Shift Leader
Best Buy
02.2023 - 01.2024
Small Business Specialist
Verizon Wireless
06.2022 - 02.2023
Some College (No Degree) - Business Administration
Borough of Manhattan Community College
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