Christian Taylor
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. And ready to be a great asset to your company.
Overview
16
16
years of professional experience
Work History
Customer Care Representative
Farmers Insurance Group
Las Vegas, US
01.2022 - 09.2024
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Processed new policy applications and updated existing policy documents.
- Facilitated payment processing for premium payments and renewals.
Customer Service Representative
Allpoints Foodservice Parts and Supplies
Las Vegas, US
04.2019 - 11.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Team Lead Collections Agent
Clark County Collection Service
Las Vegas, US
08.2017 - 04.2019
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
Administrative Service Representative
Albertsons
Las Vegas, US
09.2015 - 08.2017
- Greeted customers and answered inquiries in a professional manner.
- Assisted customers with purchases, returns, and exchanges of merchandise.
- Processed payments via cash, check, or credit card transactions.
- Resolved customer complaints promptly and efficiently.
- Ensured compliance with all safety regulations within the store environment.
- Created labels for outgoing shipments using shipping software programs such as UPS WorldShip or FedEx Ship Manager.
- Managed incoming calls from customers seeking assistance with their orders or other services.
Overnight Supervisor
Wal-Mart Neighborhood Market
Hawaiian Gardens, US
01.2012 - 09.2015
- Developed and implemented strategies to ensure the safety of employees working overnight shifts.
- Monitored employee performance and provided feedback on areas needing improvement.
- Ensured that all staff adhered to company policies and procedures.
- Trained new hires in job duties and safety protocols.
- Conducted regular inspections of store equipment and facilities to ensure compliance with health codes.
- Performed daily inventory checks to monitor stock levels and replenish items as necessary.
Assistant Store Manager
Bath and Body Works
Lakewood, US
02.2009 - 01.2012
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Education
High School Diploma -
Centennial High School
Compton, CA06-2005
Skills
- HIPPA
- Curriculum Development
- Microsoft Outlook
- Negotiation
- Document and Records Management
- Adaptability and Flexibility
- Salesforce CRM
- Multitasking
- Calm and Professional Under Pressure
- Complaint resolution
- Computer Skills
- Excellent Communication
- Negotiation Skills
- Employee Coaching
- Estimating
- Problem-solving abilities
- Relationship Building
- Customer Retention Strategies
- Multi-Line Phone Systems
- Business ethics
- Teamwork and Collaboration
- Professional telephone demeanor
- Time Management
- Team building
- Professional Demeanor
- Microsoft Office
- Sales Techniques
- Product and service knowledge
- Customer service excellence
- Active Listening
- Remote Office Availability
- Microsoft Office expertise
- Problem-solving aptitude
- Reliability
- Customer Relationship Management
- Conflict Mediation
- Inbound Customer Service
- Payment Processing
Timeline
Customer Care Representative
Farmers Insurance Group
01.2022 - 09.2024
Customer Service Representative
Allpoints Foodservice Parts and Supplies
04.2019 - 11.2021
Team Lead Collections Agent
Clark County Collection Service
08.2017 - 04.2019
Administrative Service Representative
Albertsons
09.2015 - 08.2017
Overnight Supervisor
Wal-Mart Neighborhood Market
01.2012 - 09.2015
Assistant Store Manager
Bath and Body Works
02.2009 - 01.2012
High School Diploma -
Centennial High School
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