Christian Terry
Dayton,OH
Summary
Dynamic Assistant Restaurant Manager with a proven track record at Gilligan Oil, enhancing customer satisfaction and staff morale through exceptional leadership and problem-solving skills. Expert in food safety compliance and staff training, significantly improving operational efficiency and guest relations. Known for fostering teamwork and maintaining high health standards, leading to repeat business and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Restaurant Manager
Gilligan Oil
06.2021 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
- Established rapport with guests through personalized interactions that led to repeat business.
Education
Centerville High School
Centerville, OHSkills
- Shift management
- Employee scheduling
- Food safety compliance
- Staff training and development
- Opening and closing procedures
- Customer assistance
- Guest relations
- Training and mentoring
- POS system
- Food and beverage sales
- Team leadership
- Problem-solving
- Customer service
- Reliable and responsible
- Relationship building
- Money handling
- Critical thinking
- Safe food handling
- Teamwork
- Sanitation
- Calm and pleasant demeanor
- Health code compliance
- Quality assurance
- Collaboration and teamwork
Timeline
Assistant Restaurant Manager
Gilligan Oil
06.2021 - Current
Centerville High School
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