Christian Tetterton
Macon
Summary
Hi there, My name is Christian Tetterton. I'm a 25-year-old Macon, Georgia resident. I'm a student now pursuing a bachelor's degree in cybersecurity. I have a strong commitment to using technology to create positive change, and I have worked in the customer service and technology fields for a long time. I enjoy tackling difficult problems and coming up with original solutions because I have a solid foundation in problem-solving and creative thinking. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with an enthusiastic style and insightful approach.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Trainer
EagleView
04.2021 - Current
- Provided excellent customer service: worked closely with staff to ensure that reports were served in an efficient manner
- Helped teach groups of new customer service representatives with presentations and hands-on training to make sure they were ready to perform work-related tasks effectively.
- Gained immeasurable experience in multitasking, oral and verbal communication, customer satisfaction, and conflict
- Demonstrated professionalism, gave accurate appropriate information, answered questions, and troubleshooting issues, and resolved a variety of complaints from customers
- Paid Attention to every single detail to make sure customer satisfaction was achieved
- Having a "Customers First" attitude in all situations pertaining to the profession
- Provided exceptional team-building skills, and motivated personnel to maintain efficiency level.
- Experience in Salesforce 1.0 and 2.0
- Worked remotely from home while using different programs to perform tasks during the day.
- Maintained a high level of quality performance while meeting department standards every week.
- Helped insurance companies with their claims and helped troubleshoot problems if they occurred.
- Given the opportunity to be the lead trainer multiple times in our department nesting period to make sure all presentations were up to date and taught correctly.
- Helped The Human Resources Training Department create a new training program to make the training for customer service more productive and efficient.
- Was the Customer Representative selected to be in charge of the company-wide migration from Slack to Microsoft Teams in my department.
- Selected and Trusted to carry out multiple projects given by upper management to help benefit and make our team stronger.
- Wrote and edited Knowledgebase Articles for the Customer Service Team to explain processes step by step to ensure correct work flow department-wide.
Customer Service Specialist
Chick-fil-A Restaurants
01.2020 - 02.2021
- Demonstrated professionalism, gave accurate appropriate information, answered questions, and helped further, educate customers about what food they were being served.
- Provided excellent customer service: worked closely with restaurant staff to ensure that orders were served in an efficient manner.
- Provided exceptional team-building skills, and motivated personnel to maintain efficiency levels.
- Being a very dependable employee while displaying effective communication skills.
- Taught multiple new employees how to perform work-related tasks correctly and efficiently.
- Familiarity with food safety regulations and hygiene standards.
- Managed high-volume transactions efficiently while maintaining a friendly and positive demeanor.
- Collaborated with team members to ensure a clean and organized work environment.
- Adhered to food safety and hygiene standards, ensuring the quality of products served.
- Greeted customers with a welcoming attitude and assisted with menu choices.
- Handled cash transactions accurately and efficiently. -Proven ability to deliver outstanding customer service in a fast-paced environment.
Education
High School Diploma -
Westside High School
Macon, GA05.2016
Skills
- Customer Satisfaction
- Customer Support
- Employee Training
- Knowledge Base
- Training and Development (HR)
- Team Building
- Client Services
- Team Motivation
- Customer Service Representatives
- Call Management
- Customer Service
- Staff Training
Projects
Customer Service Training Reconstruction
May 2023 - Jun 2023
Rebuilding our training program was the first step in our mission to promote ongoing growth and development. This all-encompassing project was created to improve our training methodology and make sure it keeps up with the changing demands of our customer service division and the state of our sector. Our objective was to provide a training program that fosters quality, innovation, and a culture of lifelong learning in addition to imparting knowledge. I gathered feedback from team members, stakeholders, and industry experts to understand current and future skill requirements. I also carried out a detailed needs assessment to find gaps in the training programs that were already in place. I used a blended learning approach when creating the new training requirements, blending in-person instruction with online courses. Our training program's redesign represents a daring move toward a time when education will be a life-changing experience rather than merely a process. Through the adoption of innovation, diversity, and a dedication to excellence, our goal was to provide our team with the necessary abilities and understanding to prosper in a dynamic environment.
Knowledge Base Article Author
May 2021 - Present
Composing knowledge-based articles for a business is an essential duty that entails producing thorough and approachable documentation to aid clients and staff in comprehending goods, services, and procedures. When utilizing jargon or technical phrases, make sure you explain them and avoid using them unless absolutely necessary. In addition, I gave detailed instructions for all processes and procedures. To make it simple for people to follow along, I added numbered lists and, where necessary, pictures or videos. This is a project I do multiple times throughout the year.
Slack To Teams Migration
Oct 2023 - Nov 2023
As part of our company's dedication to offering a productive and cooperative work environment, we made the decision to switch from Slack to Microsoft Teams. The purpose of this shift was to improve production, teamwork, and communication inside our company. I made the relocation plan public while stressing Microsoft Teams' advantages to every user. Next, in order to acquaint users with Teams' features, training materials were made available, such as tutorials, guidelines, and live training sessions. I replicated pertinent Slack channels in Microsoft Teams. I helped people set up their notification choices and settings so that they could collaborate in a way that was specific to them. Finally, in order to respond to user queries and worries both during and after the migration, I set up a special support channel.
Accomplishments
SOAR Award Recipient 10x
Quality Assurance Award Winner 5x
Lead Trainer (Task Manager) 9x
CEO Shout Out Company-Wide
Go and Get It Award 6x
Timeline
Customer Service Representative/Trainer
EagleView
04.2021 - Current
Customer Service Specialist
Chick-fil-A Restaurants
01.2020 - 02.2021
High School Diploma -
Westside High School