Christian Thomas
Grand Bay,AL
Summary
Dependable Dispatcher offering 2 years of experience maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Fuel Dispatcher
Express Petro
Mobile, AL
11.2021 - 11.2023
- Answered customer requests with information about product availability, shipping information and status updates.
- Reported delays, accidents or other traffic and transportation situations.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Assisted with troubleshooting any issues related to fueling systems or equipment malfunctions that arose during deliveries or refuelling activities.
- Scheduled and monitored the loading, unloading, and transportation of fuel from vendors to customers.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Oversaw communications within assigned territories.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Documented services performed, operations information, and dispatch details in system.
- Coordinated with suppliers to ensure timely delivery of fuel to customers.
- Managed daily delivery and work schedules to maximize coverage.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Tracked changes in computer system to keep records current and accurate.
- Coordinated with management team on fleet maintenance activities such as scheduling oil changes or repairs for vehicles used in delivering fuel products.
- Worked closely with transportation supervisor to dispatch and assign loads.
Seasonal Customer Service Representative
Amazon
Mobile, AL
05.2021 - 11.2021
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Strengthened customer retention by offering discount options.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Gathered customer feedback through surveys and used the data to improve customer service.
Receptionist
Mobile Premier Pediatric Dentistry
Mobile, AL
03.2009 - 05.2021
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted customers, answered general questions and directed to appropriate locations.
- Coordinated company events with venues and advised staff of pertinent details.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Updated daily log book with information about visitors entering the premises.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered and directed incoming calls using multi-line telephone system.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Organized conference room reservations for meetings or events.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated and recorded customer or client information to maintain accounts.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Greeted visitors and provided them with assistance.
- Sorted incoming mail and directed to correct personnel each day.
- Performed data entry tasks into various computer systems accurately and promptly.
- Collaborated with others to discuss new opportunities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Orthodontic Assistant
Pickett Orthodontics: Kevin L. Pickett, Dmd, Ms
Mobile, Alabama
05.2013 - 03.2021
- Communicated with other medical professionals regarding patient care needs.
- Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
- Gathered and documented patient medical and dental histories and vital signs.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Prepared and polished patients' teeth before having braces installed.
- Answered phones promptly and handled inquiries from potential clients professionally.
- Maintained sterilization of instruments according to OSHA standards.
- Supported administrative tasks such as filing documents, updating medical records.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Updated patient records with new data and treatment information.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Provided patient education regarding oral hygiene and post-treatment care instructions.
- Maintained confidentiality of patient information at all times according to HIPAA regulations.
- Monitored progress of each case by tracking changes in tooth movement over time.
- Maintained inventory of all materials used within the clinic setting.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Prepared patients for dental radiographs and photographs.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Processed payments for services rendered accurately and efficiently.
- Ordered supplies for the office as needed.
- Scheduled appointments for patients based on availability of doctors' time slots.
- Adhered strictly to HIPAA guidelines when handling confidential information about patients.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Kept track of treatment information in patient records.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
- Established clean, sterile and welcoming environment for patients.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Theodore High School
Theodore, AL05-2009
Skills
- Geographical Knowledge
- Logistics Planning
- Transportation Regulations
- Environmental Compliance
- Route Optimization
- Vehicle Maintenance
- Dispatch Coordination
- Data Entry
- Driver Communication
- Route Navigation
- Critical Thinker
- Stress Tolerance
Certification
- CPR Certified
Timeline
Fuel Dispatcher
Express Petro
11.2021 - 11.2023
Seasonal Customer Service Representative
Amazon
05.2021 - 11.2021
Orthodontic Assistant
Pickett Orthodontics: Kevin L. Pickett, Dmd, Ms
05.2013 - 03.2021
Receptionist
Mobile Premier Pediatric Dentistry
03.2009 - 05.2021
High School Diploma -
Theodore High School
Similar Profiles
Kwame PowellKwame Powell
Cashier/Assistant Manager at Petro ExpressCashier/Assistant Manager at Petro Express
Shajjad ShameemShajjad Shameem
Customer Care Executive at Petro-Canada Gas Station & Petro-Pass Truck StopCustomer Care Executive at Petro-Canada Gas Station & Petro-Pass Truck Stop
Dustin ZahorejkoDustin Zahorejko
Fuel Station Attendant at Petro-Canada Gas Station & Petro-Pass Truck StopFuel Station Attendant at Petro-Canada Gas Station & Petro-Pass Truck Stop
Sharon WorleySharon Worley
Prep Cook Trainer/Restaurant Hostess at Cracker Barrell Old Country StorePrep Cook Trainer/Restaurant Hostess at Cracker Barrell Old Country Store
Landon ClarkLandon Clark
Medical ICU RN at Mobile Infirmary Medical CenterMedical ICU RN at Mobile Infirmary Medical Center