CHRISTIAN THOMAS
Houston,TX
Summary
I am intrigued about Information Technology and enjoy collaborating with others to analyze and find solutions that will positively impact an organization. I take pride in having a strong moral compass which will help safeguard sensitive information and mitigate risks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Managed Repair Representative
Progressive
02.2023 - Current
- Mitigated risks by conducting thorough inspections of contractor work, addressing any issues promptly to maintain project timelines.
- Achieved high levels of client retention through exceptional communication and follow-up throughout the repair process.
- Identified areas for improvement within the managed repair team, recommending actionable solutions to enhance efficiency and effectiveness.
- Facilitated smooth communication among all parties involved in the repair process, resulting in fewer delays and misunderstandings.
- Established strong relationships with a network of reliable contractors, ensuring timely completion of repairs and quality workmanship.
- Bolstered client trust by providing regular updates on repair progress and addressing any concerns or questions promptly.
Claims Adjuster
Progressive
08.2021 - 02.2023
- Collaborated with appraisers/estimators to manage vehicle repairs
- Negotiated favorable settlements with claimants, and other insurance carriers to minimize financial risk for the company.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
Life Operations Call Center Customer Service Professional
American General Incorporated (AIG)
10.2020 - 08.2021
- Provided a single point of contact for responding to case inquires related to status, selected data changes, required forms information and documenting all inquiries and any corresponding action taken involving life insurance products
- Handled customer inquiries and suggestions courteously and professionally.
- Perform all transactions necessary to satisfy requests using the multiple tasking skills.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Health Services Representative
Kelsey-Seybold Clinic
01.2020 - 10.2020
- Scheduled appointments in a prompt and courteous manner utilizing a PC
- Confirmed appointments and handles cancellations in a timely, efficient and courteous manner
- Resolved technical issues for patients utilizing identified resources
- Provided comprehensive service to facilitate a resolution for internal and external callers.
Liability Claims Representative
GEICO
04.2018 - 06.2019
- Handled liability claim disputes and settlement negotiations
- Handled first party medical claims through working with Medicare and Medicaid
- Researched policy holder coverage issues on liability claims
- Researched insurance policies and contracts.
- Supported team members during periods of high workload, demonstrating strong collaboration skills and adaptability.
- Analyzed and addressed escalated claims to resolve issues quickly.
Customer Service Representative
GEICO
10.2016 - 04.2018
- First point of contact for customers involved in accidents
- Assisted customers from inception to completion of automobile claims process
- Settled undisputed non-injury claims
- Answered in excess of 50 calls per day in a high-volume production driven call center
- Educated policy-holder of coverages
- Verified accident facts and reviewed insurance contracts.
Shelf Edge Specialist
HEB
04.2016 - 11.2016
- Inventory Management
- Executed all new item placement and assigned category updates
- Executed all tasks under the guidelines of standard operating procedures
- Ensured all products had a product shelf assignment
- Ensured ad, price and item sign accuracy
- Conducted product sanitation and rotation.
Assistant Service Manager
HEB
08.2014 - 04.2016
- Provided constructive feedback to non-management employees
- Resolved customer complaints to ensure overall customer satisfaction
- Maintained the safety of customers by keeping the front-end organized and clean
- Performed daily audits to promote employee growth.
Cashier
HEB
11.2013 - 08.2014
- Assisted customers with product related questions
- Processed product transactions by collecting different methods of payment
- Monitored potential front-end shrink
- Provided superb customer service to ensure reoccurring cliental.
Education
High School Diploma -
Michael E. DeBakey High School For Health Professions
Houston, TX06.2011
Skills
- Customer service focus
- Professionalism and Ethics
- Strong communication
- Troubleshooting
- Client Relationship Building
- Microsoft Office Specialist (MOS) Expert
- Collaborative Team Player
Certification
CompTIA Security+ (In Progress)
Texas All-lines Adjuster, 12/31/25
Timeline
Managed Repair Representative
Progressive
02.2023 - Current
Claims Adjuster
Progressive
08.2021 - 02.2023
Life Operations Call Center Customer Service Professional
American General Incorporated (AIG)
10.2020 - 08.2021
Health Services Representative
Kelsey-Seybold Clinic
01.2020 - 10.2020
Liability Claims Representative
GEICO
04.2018 - 06.2019
Customer Service Representative
GEICO
10.2016 - 04.2018
Shelf Edge Specialist
HEB
04.2016 - 11.2016
Assistant Service Manager
HEB
08.2014 - 04.2016
Cashier
HEB
11.2013 - 08.2014
High School Diploma -
Michael E. DeBakey High School For Health Professions
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