Collaborative leader with dedication to partnering with colleagues to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Quote
Its not where your dreams take you, its where you take your dreams.
Maya Angelou
Accomplishments
Successfully completed Company System Migration and Implementation, ensuring seamless transition and optimization of operational processes.
Mentored and developed multiple team members to achieve a senior position within the organization, fostering professional growth and succession planning.
Effectively led both remote and in-office teams comprising over 20 employees, demonstrating adeptness in communication and management across diverse work environments.
Spearheaded the transformation of a hospital's brand perception, elevating it from a risk to a top 100 ranked hospital through strategic process implementation and comprehensive team member development initiatives.
Actively contributed to Diversity, Equity, and Inclusion (DEI) practices as the Employee Business Resource Group Subcommittee Chair in 2023 and 2024, while also serving as an ambassador in the EBRG Ambassador Program in 2024. Additionally, served as an EBRG Ambassador for Banfield Pet Hospital in 2020 and 2021, and facilitated corporate sponsorship for Charlotte Pride in 2018 and 2019, promoting inclusivity and community engagement.
Skills
Policy implementation
Workflow efficiency
Process improvement
Public speaking
Planning
Motivation
Creative thinking
Regulatory compliance
Complex Problem-Solving
Verbal and written communication
Team Leadership
Time Management
Work History
Claims Adjudication Manager
Trupanion
06.2022 - Current
Oversaw the claims processing operations, ensuring accuracy, efficiency, and compliance with insurance regulations and company policies.
Managed and motivated employees to be productive and engaged in work.
Implemented process improvements to streamline claims adjudication and reduce turnaround times, demonstrating skills in change management and continuous improvement.
Collaborated with internal and external stakeholders to resolve complex claims issues and mitigate risks, requiring effective communication and stakeholder engagement.
Applied change management methodologies to adapt to changes in insurance regulations and industry trends, ensuring compliance and maintaining operational effectiveness.
Practice Manager
Banfield Pet Hospital
08.2020 - Current
Ensured proper communication across hierarchy and with employees for timely redressal of employees' grievances, complaints, and harassment allegations, promoting harmonious work environment
Established and implemented short and long-term organizational goals, objectives, policies, and operating procedures
Managed all phases of operational and capital budgets within established maximums
Monitored patients' medical records and ran quality control checks to detect and correct inaccurate information.
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
SHIFT LEAD
Banfield Pet Hospital
01.2019 - 08.2020
Motivated team to deliver quality service while promoting energetic and collaborative environment
Improved employee skills, increased team value, and cultivated leadership potential.
VETERINARY ASSISTANT
Banfield Pet Hospital
08.2016 - 01.2019
Maximized productivity and optimized patient flow as part of medical team support
Counseled the animals' owners on strategies for improving their animal's care, behaviors and nutrition.