CHRISTIAN THORN
Los Angeles
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Owner
Auto Club Enterprises (AAA Insurance)
08.2022 - Current
- Planned and implemented a new insurance sales platform launch in over 21 markets by executing innovative strategies.
- Oversaw the delivery of automated bot implementation, and regulatory initiatives, which resulted in increased annual revenue, over 360,000 labor hours saved, and increased member retention.
- Tested requirements at every project stage, including functional validation and smoke testing of development deliverables, to ensure they met the functional specifications
- Led charge of the product backlog and set priorities for it
- Implemented company policies, technical procedures, and standards for data, reports, and access integrity and security
- Created automation tools to increase productivity, reduce waste, and free up labor hours for other purposes
- Provided ongoing maintenance and development of bug fixes and patch sets for existing web applications
- Saved over $1.7 million by implementing cost-cutting measures that addressed long-standing issues
- Collaborated with internal and external stakeholders to determine their needs and deliver timely services.
- Streamlined project management processes for improved efficiency and timely product delivery.
Veteran Military Employee Resource Chairperson
Auto Club Enterprises (AAA Insurance)
09.2021 - 06.2023
- Developed and implemented highly effective and personalized human resource solutions for clients
- Set up and ran orientation and training programs to prepare employees for new assignments
- Aided executive decision-making by reporting on metrics and recommending actionable improvements
- Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale, and welfare documentation.
Business Branch Manager
Auto Club Enterprises (AAA Insurance)
03.2020 - 08.2022
- Correspond with clients and network externally to build and leverage relationships
- Ensured that operations complied with federal and state laws, industry regulations, and specifications
- Implement business development systems and marketing strategies to generate growth and a positive brand image
- Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top ranking as an industry leader
- Hired exceptional candidates and led my team effectively to increase productivity and eliminate process bottlenecks.
Human Resources Specialist
Army
10.2012 - 10.2020
- Handled sensitive information with maturity and professionalism
- Assisted dedicated HR programs like [Program] and [Program] in improving employee and manager work experiences
- Oversaw and communicated employee benefit programs while adhering to government regulations
- Planned and executed large-scale events that resulted in a [Number]% increase in employee participation.
Insurance Agent
Auto Club Enterprises (AAA Insurance)
10.2016 - 03.2020
- Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs
- Developed new business by giving financial well-being presentations on term and whole life insurance to individuals and groups
- Approached potential clients using direct marketing strategies such as mailings and phone contracts, which resulted in a 30% increase in sales.
Education
Associate of Arts - Business Management
University of Houston
Houston, TX01.2020
Skills
- Scrum Methodology
- Prioritization and Execution
- Team Leadership
- Stakeholder Relationship Management
- Risk Assessments
- Team Oversight
- Competitive Analysis
- Scrum Methodology
- Troubleshooting Expertise
- Recruitment/Staffing
- Audit Preparation and Reporting
- Workflow Analysis
- Story Planning
- Product Lifecycle Management
- Risk Assessments
- Data-driven Decision Making
- Product Promotion
- Salesforce CRM Software
Certification
- Certified ScrumMaster (CSM)
- Certified Scrum Product Owner (CSPO)
Timeline
Product Owner
Auto Club Enterprises (AAA Insurance)
08.2022 - Current
Veteran Military Employee Resource Chairperson
Auto Club Enterprises (AAA Insurance)
09.2021 - 06.2023
Business Branch Manager
Auto Club Enterprises (AAA Insurance)
03.2020 - 08.2022
Insurance Agent
Auto Club Enterprises (AAA Insurance)
10.2016 - 03.2020
Human Resources Specialist
Army
10.2012 - 10.2020
Associate of Arts - Business Management
University of Houston
- Certified ScrumMaster (CSM)
- Certified Scrum Product Owner (CSPO)
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