Christian Tokwaulu
Orlando
Summary
Dynamic professional with a proven track record in team collaboration and strategic planning, notably at Blue Sky Express Wash. Excelled in roles requiring attention to detail and clear communication, enhancing customer satisfaction and operational efficiency. Skilled in equipment operation and safety awareness, achieving significant performance improvements.
Overview
2025
2025
years of professional experience
Work History
Busser
Goldbergs Bagel & Deli
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Dishwasher
Pizza Hut
Shift Leader
Blue Sky Express Wash
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Team Member
Insomnia Cookies
07.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Customer Service Advocate
Big Dans Car Wash
02.2024 - 06.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Site Manager
Blue Sky Express Wash
01.2023 - 05.2024
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Assumed responsibility for personnel deployed to work site.
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Education
GED -
American Academy of Pine Crest
Orlando, FLSkills
- Time management
- Attention to detail
- Clear communication
- Cleaning and sanitizing
- Decision-making
- Team collaboration
- Safety awareness
- Strategic planning
- Performance improvement
- Equipment operation
- Event coordination
- Regulatory compliance
Timeline
Team Member
Insomnia Cookies
07.2024 - Current
Customer Service Advocate
Big Dans Car Wash
02.2024 - 06.2024
Site Manager
Blue Sky Express Wash
01.2023 - 05.2024
Busser
Goldbergs Bagel & Deli
Dishwasher
Pizza Hut
Shift Leader
Blue Sky Express Wash
GED -
American Academy of Pine Crest
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