Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Blair

Birmingham,AL

Summary

Professional customer service worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

6
6
years of professional experience

Work History

Cashier - Seasonal

Macy's
10.2022 - 02.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Kept dressing rooms tidy.
  • Would put back and re-organize misplaced clothing.
  • Helped customers locate merchandise while upselling other popular items.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Customer Service Representative - Work From Home

Valor Intelligent Processing
03.2022 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Negotiated with customers in times of disputes for the best solution.
  • Worked multiple projects including enrollment specialist, home delivery support representative, and collections agent.

Cashier

Claire's Boutique
11.2021 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Shift Leader

Krystal's
03.2017 - 10.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

Fortis
Birmingham

High School Diploma -

Huffman High School
Birmingham
05.2017

Skills

  • Conflict resolution
  • Cash handling
  • Time management
  • Attention to detail
  • Problem solving
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Customer service excellence

Timeline

Cashier - Seasonal

Macy's
10.2022 - 02.2023

Customer Service Representative - Work From Home

Valor Intelligent Processing
03.2022 - 01.2023

Cashier

Claire's Boutique
11.2021 - 02.2022

Shift Leader

Krystal's
03.2017 - 10.2021

Fortis

High School Diploma -

Huffman High School

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Michelle Blair