Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christian Torres

Philadelphia,PA

Summary

Objectives: obtain a position that utilizes my sales and customer service skills. Energetic with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Senior Relationship Banker

Santander Bank
03.2023 - Current
  • Engage Consumer and Business customers through proactive, outbound calling for both service and relationship deepening opportunities
  • Assess customer needs by being genuinely curious, asking questions, and identify opportunities to help achieve their financial goals
  • Develop relationships with new and existing Consumer and Business customers by maintaining contact through early engagement calls and regular outreach with portfolio customers
  • Make sure in compliance with all bank policies, procedures and regulatory requirements.

Branch Operations Associate Manager

04.2021 - 03.2022
  • Lead and manage risk and the operations of teller functions to ensure exceptional customer service and colleague experience, and set up a plan where timely completion, quality, and compliance in teller functions
  • Build excellent relationship with customers by having meaningful conversations with them and educating them round our services
  • Manage the teller’s operations and schedule daily and resolve issues in the teller line using resources such as policy and procedure to minimize risk
  • Coach and conduct observations on team members to build their skills and knowledge
  • Create a diverse environment for all team members.

Business Banking Specialist

07.2019 - 03.2021
  • Building relationships with small business owners and partners for example merchant service and ADP
  • Educating business customers about their business financial needs and connecting them with the right partners
  • Consistent with meeting and exceeded monthly and quarterly goals by matching products and services to clients needs by asking valued questions
  • Being a risk manager by staying up to date with polices and looking up the procedures, making sure quarterly learnings are done
  • Being a team leader helping my peers when they do not understand how to do a transaction or understand a procedure
  • Making myself available when management is not available.

Personal banker 1

Wells Fargo Bank
01.2017 - 07.2019
  • Currently a Business and AT Work Advocate
  • Educating customer about their financial needs and building a great customer experience and relationship, by asking high impacting questions and following up with customers
  • Consistent with meeting and exceeded monthly and quarterly sales by matching products and services to clients needs
  • Being supportive to team members by helping them solve any issues and be available to teach and learn with them.

Branch Operations Manager

Santander Bank
03.2022 - 03.2023
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Performed monthly compliance checks.
  • Assessed employee performance and developed improvement plans.
  • Manage the teller’s operations and schedule daily and resolve issues in the teller line using resources such as policy and procedure to minimize risk.
  • Build excellent relationship with customers by having meaningful conversations with them and educating them round our services.

Manager

Joseph Mini Mart
12.2015 - 01.2017
  • Balance cash and checks in cash drawer at start and end of shift
  • Responsible for opening and closing store
  • Receive calls and delivery orders from customers
  • Record and log all bank slips for cash/check deposits
  • Perform weekly cash deposits to bank
  • Manage all daily high volume of customers
  • Handled products, equipment and customer service
  • Analyzes vendor inquiries
  • Filing all accounting folders on a monthly basis

Teller

Wells Fargo Bank
10.2014 - 12.2015
  • Skilled in customer in customer-facing transactions such as deposit, withdraws, payments, bank checks, money orders, and foreign currency all handled with proficiency, accuracy and exemplary customer satisfaction
  • Maintaining and enhancing customer satisfaction by delivering a positive attitude to deepen relationship with customers
  • Skilled in using match-talk to deliver products and services to our-ever growing client base
  • Consistent with meeting and exceeded monthly and quarterly sales by matching products and services to clients needs.

Education

Diploma -

Esperanza Academy Charter High School
Philadelphia, PA

Skills

  • Ability to handle multiple tasks
  • Ability to communicate clearly and accurately
  • Proficient with use of internet, calculator and 2010 Microsoft package
  • Employee Motivation
  • Banking Operations Knowledge
  • Effective Customer Communication

Languages

Spanish
Full Professional

Timeline

Senior Relationship Banker

Santander Bank
03.2023 - Current

Branch Operations Manager

Santander Bank
03.2022 - 03.2023

Branch Operations Associate Manager

04.2021 - 03.2022

Business Banking Specialist

07.2019 - 03.2021

Personal banker 1

Wells Fargo Bank
01.2017 - 07.2019

Manager

Joseph Mini Mart
12.2015 - 01.2017

Teller

Wells Fargo Bank
10.2014 - 12.2015

Diploma -

Esperanza Academy Charter High School

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Christian Torres