Christian Treffner
Evans ,GA
Summary
Adept at enhancing customer satisfaction through efficient delivery and exceptional service, I significantly contributed to repeat business at Dominos Pizza Inc. Leveraging GPS navigation and local route knowledge, I maintained clear records of all transactions and excelled in money handling and customer communication, embodying teamwork and problem-solving skills to streamline operations.
Overview
7
7
years of professional experience
Work History
Pizza Delivery Driver
Dominos Pizza Inc.
08.2023 - 06.2024
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
- Maintained organized, safe and clean work areas and complied with company safety.
- Adhered to strict safety standards while transporting perishable food items, ensuring that all products arrived at their destination in optimal condition.
- Performed routine vehicle maintenance checks to ensure optimal performance on delivery routes, reducing downtime.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process.
- Stocked shelves and loaded orders to prepare deliveries.
- Developed strong customer base through efficient and reliable service.
- Completed daily pre- and post-trip vehicle inspections.
- Maintained records of sales and customer information to support accuracy.
- Communicated regularly with dispatcher for delivery route details and changes.
Pizza Delivery Driver
Marcos's Pizza
11.2020 - 11.2021
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit transactions.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Adhered to strict safety standards while transporting perishable food items, ensuring that all products arrived at their destination in optimal condition.
- Performed routine vehicle maintenance checks to ensure optimal performance on delivery routes, reducing downtime due to mechanical issues.
- Served customers promptly by smoothly collecting and delivering high volume.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Assisted with sorting and organizing stockroom items.
- Delivered orders to customers to drive full satisfaction.
- Stocked shelves and loaded orders to prepare deliveries.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Merchandise Stock Associate
Publix
11.2017 - 11.2018
- Reduced out-of-stock items by diligently monitoring stock levels and promptly addressing discrepancies.
- Ensured a safe shopping environment for customers through regular maintenance and cleaning tasks.
- Assisted in inventory management, ensuring accurate counts and proper storage of merchandise.
- Streamlined merchandise flow from stockroom to sales floor, improving overall store efficiency.
- Participated in ongoing training sessions to stay updated on company policies, procedures, and best practices.
- Facilitated smooth shipment processing by efficiently unpacking, organizing, and storing incoming merchandise in designated locations.
Skills
- Customer Service
- Money Handling
- Memory Skills
- Efficient Delivery
- Food safety knowledge
- Local routes understanding
- Safe Driving
- Vehicle Maintenance
- Payment Collection
- Order Management
- Map Reading
- GPS Navigation
- Kitchen Support
- Cooking
- Quick Learner
- Problem-Solving
- Safety awareness
- Time Management
- Delivery Coordination
- Customer Communication
- Late Shift Availability
- Heavy Lifting
- Valid Driver's License
- Flexible Schedule
- Smartphone operation
- Product Distribution
- Attention to Detail
- Teamwork and Collaboration
Timeline
Pizza Delivery Driver
Dominos Pizza Inc.
08.2023 - 06.2024
Pizza Delivery Driver
Marcos's Pizza
11.2020 - 11.2021
Merchandise Stock Associate
Publix
11.2017 - 11.2018
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