Christian Trinidad
Milwaukee,WI
Summary
I am a bilingual team player and a fast learner with four years of renovation experience and three years in customer service. I am eager to grow my skills further and am dedicated to making a positive impact in my role.
I have a strong commitment to helping others and thrive in collaborative environments. I would love the opportunity to contribute to your team
Overview
8
8
years of professional experience
Work History
Renovation Project Manager
Inversa Renovation
04.2020 - 07.2024
- Collaborated closely with design teams to develop creative renovation concepts tailored to meet specific client preferences and requirements.
- Led comprehensive site assessments to accurately estimate project scopes, timelines, and budgets.
- Assisted junior team members in their professional development through mentorship opportunities, providing guidance on complex tasks or challenges encountered during renovation projects.
- Continuously improved internal processes by regularly reviewing current methodologies and adopting best practices as needed for optimal results in future projects.
Customer Service Representative
Cox Communications
05.2016 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Electrical Program
Advanced Training Institute INC
Las Vegas04.2019
Skills
Construction Scheduling
Project Closeout
Technical knowledge
Site Safety Management
Estimating and Bidding
Hand-tool proficiency
Teamwork and Collaboration
Hardworking and Reliable
Customer Service
Timeline
Renovation Project Manager
Inversa Renovation
04.2020 - 07.2024
Customer Service Representative
Cox Communications
05.2016 - 02.2020
Diploma - Electrical Program
Advanced Training Institute INC
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