Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christian Trotter

Oakland,CA

Summary

Operations Manager with 5+ years experience in tech-driven logistics and workforce leadership. Skilled in scaling processes, optimizing safety and compliance, and aligning teams with business goals. Proven track record at Amtrak,, DoorDash Labs, and Amazon Prime Air.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Operations Manager

Amtrak
02.2024 - Current
  • Directed daily warehouse operations for a team of 30+ staff, including supervisors, leads, drivers, and warehouse workers, ensuring 100% adherence to FDA, DOT, and company compliance standards.
  • Optimized labor scheduling and overtime management, improving shift coverage and reducing excess labor costs by 12% within the first quarter.
  • Implemented 6S and root cause analysis (5 Whys) protocols, driving safety improvements that cut incident reports by 20% year-over-year.
  • Led hiring, onboarding, and training programs, cutting new hire ramp-up time by 25% while improving employee engagement scores through recognition and coaching.
  • Strengthened client relationship with Amtrak by maintaining service-level KPIs, resolving escalations quickly, and ensuring uninterrupted support for passenger rail operations.

Robot Operations Specialist

DoorDash Labs
03 2023 - 02 2024
  • Led over 1000+ live field tests of autonomous delivery robots across multiple Bay Area locations, validating system behavior in real-world settings and directly contributing to Dot’s commercial rollout (announced in September 2025).
  • Coordinated cross-functional issue resolution, documenting and escalating 50+ hardware, software, and system defects to stakeholders (engineering, product, operations), reducing bug turnaround time by 25%.
  • Produced daily testing reports and dashboards tracking key safety, reliability, and performance metrics, enabling launch readiness decisions and minimizing operational risks..
  • Mentored and trained new operators, ensuring consistent application of operational best practices and scale-ready processes as the program expanded.

Flight OperationsAssistant

Amazon Prime Air
01 2020 - 02 2022
  • Executed 500+ drone flight tests under FAA 14 CFR Part 107 standards, ensuring safe and compliant operations during Prime Air’s early pilot programs.
  • Supported flight readiness activities, including pre-flight inspections, equipment troubleshooting, and mission planning, which reduced aborted test flights by 20%..
  • Collaborated with engineers and aerospace teams to identify operational issues and provide field data that informed product design and safety enhancements.

Education

Associate of Science - Engineering

Chabot College
Hayward, CA
05-2026

High School Diploma -

Manteca High School
Manteca, CA
05.2014

Skills

  • Operations Management & Process Optimization
  • Safety & Regulatory Compliance
  • Cross-Functional Collaboration
  • Team Leadership & Training
  • Data-Driven Reporting & Issue Tracking
  • Emerging Tech Operations

Certification

  • FAA Part 107

Timeline

Operations Manager

Amtrak
02.2024 - Current

Robot Operations Specialist

DoorDash Labs
03 2023 - 02 2024

Flight OperationsAssistant

Amazon Prime Air
01 2020 - 02 2022

Associate of Science - Engineering

Chabot College

High School Diploma -

Manteca High School

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