Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Barista

Christian Tucker

Huntersville,NC

Summary

Highly Accomplished Leader who optimizes human resources and / or talent acquisition by rapidly assessing business needs and driving quality-focused full-cycle recruiting, employee engagement, and change management, and who empowers a synergistic workforce to continually maximize a growing employer's profits. Servant & Situational Leader Specialist who is recognized as a motivational coach who creates strength and values-based performance cultures, and who comprehensively authors corporate standards, implements new procedures, and develops and conducts engaging new staff training and orientation programs to boost success. Influential Strategist who exhibits dynamic workforce design talents while maintaining up-to-date knowledge of industry trends to affect positive company change; who expertly aligns awareness of cultural, economic, and social matters to deliver results-centric policies; and who excels in challenging scenarios with poise and integrity.

Operations professional equipped with robust background in optimizing business processes and enhancing operational efficiency. Proven capability in identifying improvement areas and implementing effective strategies that drive results. Known for fostering strong team collaboration and adaptability to changing business needs.

Overview

23
23
years of professional experience

Work History

Franchise Operations Consultant/Interim Director of Operations Company Stores

Smoothie King
01.2021 - Current
  • Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
  • Leveraged data-driven insights to inform decisions regarding process improvements and organizational restructuring efforts.
  • Identified opportunities for growth within existing markets, driving revenue increases through targeted sales initiatives.
  • Implemented processes and procedures to improve overall efficiency in operations.
  • Top 5 performer in SSS% and Guest Experience metrics for consecutive years

President Cape Food and Beverage

Cape Asset D/B/A Canal Coffee Co., Smoothie King
02.2023 - 07.2023
  • Key contributor for design and launch of Canal Coffee Company's 8 locations including creation of brand logo, food and beverage menu, website, employee handbook, mission and vision for organization.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Established culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Streamlined organizational processes by evaluating current systems and implementing improvements.

Director of Retail

Compass Group-Morrison's Healthcare Atrium Health
01.2019 - 01.2021
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Directed site Managers, Catering Director, and Executive Chef in customer-focused retail and hospital operations while adapting to Administration and patient requests.
  • Increased Administration and customer satisfaction by implementing new hospitality strategies and streamlining service processes.
  • Cultivated and strengthened lasting Administration relationships using strong issue resolution and dynamic communication skills.

District Manager

Life's Food LLC, D/B/A Five Guys Burgers and Fries | Pie Five Pizza
01.2017 - 01.2019
  • Supervised 8 locations, enforcing high-quality standards of operation across two brands.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.

District Manager

Coastal Management LLC, D/B/A Dunkin Donuts
01.2015 - 01.2017
  • Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
  • Developed strategic plans for the district to achieve short-term and long-term goals.
  • Enhanced employee productivity by providing training, guidance, and performance evaluations.
  • Led process improvement initiatives that positively impacted overall efficiency and bottom-line results.
  • Doubled store count from 5 to 10 in one year.
  • Led guest experience metrics for the territory.

Area Coach

Yum Brands, D/B/A Taco Bell
01.2013 - 01.2014
  • Launched and led a dynamic Breakfast Program
  • Enhanced employee productivity by providing training, guidance, and performance evaluations.
  • Identified business development opportunities resulting in revenue growth for the district.

Senior District Manager

Caribou Coffee
01.2010 - 01.2013
  • Drove profitable district operations by mentoring and managing a team of 16 Store Managers across Chicago, IL and Wisconsin, as well as 19 Store Managers in North Carolina
  • Piloted team building and district leadership programs for Store Managers and District Managers
  • Recognized within the Top 10% in Store Manager Engagement as voted by fellow Store Managers
  • Used Franklin Covey Coaching System and Leadership Development Day System for Store Managers for a 9-month period to attain #1 in customer metrics in region and #1 in company with 14%+ comps

District Manager

Limited Brands | Bath and Body Works
02.2008 - 01.2010
  • Directed seamless operations of 12 stores generating $19+ million in revenue
  • Drove Regional Succession Planning using core competencies, as well as store-specific placement of top General Managers
  • Opened the first-ever clearance store in Georgia with an entirely new hiring structure and planograms
  • Served as member of a select District Manager team that influenced strategy by testing segmentation of home fragrances in 4 stores of varying types and layouts; Fall Home Fragrance sales increased 50%; drove executives to use 'learnings' from test for the successful company-wide roll out of Holiday Launch

District Manager/Regional Director of Operations

Starbucks Coffee Company
09.2001 - 10.2008
  • Received 2004 and 2005's 'Operational Excellence Award.'
  • 2004, 2005, and 2006's 'District Manager of the Year.'
  • Accomplished #1 ranking in 5-Star Reporting for the East Division
  • Noted within the 'Top Five in Company in Customer Care Reporting' in 2005
  • Recognized as 'Most Efficient and Effective District Manager' for 2004 and 2005
  • Opened over 40 new stores
  • Directed rebuild of 60 stores affected by Hurricane Katrina, including setting up the company's first-ever Benefits Forum: recruiting and hiring 50 Baristas, Store Managers, and 2 District Managers within 5 weeks

Education

Bachelor of Arts - Marketing Emphasis

University of North Carolina At Charlotte
Charlotte, NC

Skills

  • Talent Development
  • Multi-Site Operations
  • Strategic Analysis
  • Human Resources
  • Business process improvement
  • Analysis and reporting
  • Critical Thinking
  • Cross-functional team leadership

Professional Development

  • Change Management
  • Organizational Design
  • Site Selection (Real Estate)
  • Strategic Planning & Annual Operating Plans
  • Loss Prevention
  • Crisis & Emergency Planning
  • Franklin Covey Leadership
  • Increasing Human Effectiveness
  • StrengthsFinder 2.0
  • Master Facilitator and Coach

Timeline

President Cape Food and Beverage

Cape Asset D/B/A Canal Coffee Co., Smoothie King
02.2023 - 07.2023

Franchise Operations Consultant/Interim Director of Operations Company Stores

Smoothie King
01.2021 - Current

Director of Retail

Compass Group-Morrison's Healthcare Atrium Health
01.2019 - 01.2021

District Manager

Life's Food LLC, D/B/A Five Guys Burgers and Fries | Pie Five Pizza
01.2017 - 01.2019

District Manager

Coastal Management LLC, D/B/A Dunkin Donuts
01.2015 - 01.2017

Area Coach

Yum Brands, D/B/A Taco Bell
01.2013 - 01.2014

Senior District Manager

Caribou Coffee
01.2010 - 01.2013

District Manager

Limited Brands | Bath and Body Works
02.2008 - 01.2010

District Manager/Regional Director of Operations

Starbucks Coffee Company
09.2001 - 10.2008

Bachelor of Arts - Marketing Emphasis

University of North Carolina At Charlotte

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