Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Injection Molding Technician
BBraun
01.2023 - Current
Troubleshot issues with molds, pipes, belts, chains and Type equipment.
Maintained safety while using ultrasonic welding tools, heavyweight scales and forklifts
Achieved consistent results in maintaining material inventory, ensuring uninterrupted production flow.
Reduced machine downtime by performing regular maintenance checks and troubleshooting issues promptly.
Maintained accurate documentation of machine settings, process parameters, and equipment maintenance records for quality control purposes.
Service Team Associate
Panda Express
01.2022 - Current
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Maintained productive, efficient approach to all tasks.
Operated register to process payments and collect cash payment for order totals.
Created appealing displays for routine arrangements and special promotions.
Contributed to team success by completing jobs quickly and accurately.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Stocked and rotated food items according to expiration dates.
Paint Sales Associate
Home depot
12.2019 - Current
Maintained customer satisfaction, quickly resolving issues and offering expert assistance
Overcame customer objections using powerful product demonstrations
Recommended merchandise to suit customer budget and preferences
Kept paint section well-stocked and faced to maintain professional standards
Followed trends in home decorating to accurately advise customers on fashionable colors
Advised department manager of shortages, damages, and back-orders to help department maintain optimal stock levels
Monitored guests for suspicious behaviors and signs of shoplifting
Suggested brushes, rollers, and guns to meet customers' goals in paint application
Prepared stickers and tickets detailing customers' exact paint color codes for future matching
Mixed paints with care to avoid dropping loads, making color mistakes, or harming machinery
Assist customers in selecting paint colors and finishes based on their specific needs and preferences
Collaborate with the marketing team to develop promotional campaigns for paint products, including creating eye-catching displays and signage in-store and online
Color Manufacturing Technician
Sika corporation
05.2022 - 01.2023
Identify opportunities for process improvement in color manufacturing operations to increase efficiency and reduce waste
Collaborate with the research and development team to identify opportunities for color innovation and process improvement, contributing to the development of new products and enhancing market competitiveness
Develop and implement training programs for new color manufacturing technicians to ensure consistent quality standards and efficient operational procedures, contributing to a skilled and well-trained workforce
Implement and maintain a quality control system to ensure color consistency and product integrity in color manufacturing operations, enhancing customer satisfaction
Recommend and implement sustainable practices in color manufacturing operations to reduce environmental impact and promote corporate social responsibility initiatives, positioning Sika Corporation as a leader in environmentally conscious manufacturing within the market
Provide expertise in troubleshooting and resolving color manufacturing process issues, ensuring minimal downtime and maximizing production efficiency
Restorative Nursing Assistant
Life care centers of america
06.2017 - 12.2020
Restorative Nursing Assistant
Moved specimens, laboratory items, or pharmacy items between authorized personnel and properly documented activities
Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools
Kept patients comfortable with clean linens and well-stocked rooms
Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees
Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
Certified Nursing Assistant
Life care centers of america
06.2016 - 12.2020
Certified Nursing Assistant
Monitored patient conditions and reported problems to nursing staff
Recorded patient heart rate, pulse, and blood pressure
Transferred patients between beds, wheelchairs, and other locations
Collaborated with physicians and registered nurses to perform procedures
Handled non-medical patient care activities and provided laundry and meal assistance