Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Christian Villegas Martinez

Phoenix,AZ

Summary

Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 5+ years in rental sales have led to developed skills in customer support, problem solving, and verbal communication.

Overview

4
4
years of professional experience

Work History

E-Sales Agent

U-Haul
08.2020 - Current
  • Advise customers over the phone by quoting rental rates and earning new business through sales and cross-selling through using proprietary point-of-sales programming and VoIP Finesse program
  • Provide support to customers with existing business such as changing pick up dates/times, extending reservations, adding/removing equipment, answering general questions, helping customers with concerns (double payments, explanation of charges), and taking storage payments
  • Identify and confirm the customers' moving needs and find needs-based solutions by matching the available products or services with the customer’s needs to ensure they were matched with the correct service to save them money at the end of their trip
  • Recommend new or alternative products and services that might be of interest to the customer, or cross-selling products and services to educate customers on new services they may have not been aware of and increase daily sales numbers
  • Maintain a high level of customer service and satisfaction and demonstrating commitment to quality through positive and upbeat customer interactions

Sales Department Manager

U-Haul
08.2019 - 08.2020
  • Monitored, tracked, reported and evaluated team members work performance (daily adherence on phones, meeting average of 3.5 reservations per hour, making sure attendance was reasonable and predictable) to ensure customers are being helped out in a timely manner
  • Maintained company standards and leadership principles with a focus on unity of direction by having an open door policy so that agents could feel they could be open with me to ensure good mental health
  • Supported the ongoing development and retention of 35-40 team members with continued education through proprietary U-Haul University courses.
  • Supervised sales team of 35 people, stepping in to support employees and deliver smooth sales processes for clients.

Sales and Reservations Assistant Manager

U-Haul
08.2018 - 08.2019
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed monthly team action plans and monitored progress.
  • Coached sales team both collectively and individually to help each employee achieve monthly goals.

Education

Google IT Support Professional Certificate - Information Technology

Merit America
Washington, DC
12.2022

High School Diploma -

Central High School
Phoenix, AZ
05.2014

Skills

  • Technical Support & Troubleshooting
  • Ticketing System
  • User Training & Support
  • Operating Systems Installation
  • Software
  • Installation & Configuration
  • Customer Service
  • Windows
  • Linux
  • Domain Name System (DNS)
  • Networking
  • System
  • Administration
  • Active Directory
  • Verbal and written communication
  • Call Control
  • Customer Retention Abilities
  • PCI (Payment Card Industry)

Languages

Spanish
Native or Bilingual

Timeline

E-Sales Agent

U-Haul
08.2020 - Current

Sales Department Manager

U-Haul
08.2019 - 08.2020

Sales and Reservations Assistant Manager

U-Haul
08.2018 - 08.2019

Google IT Support Professional Certificate - Information Technology

Merit America

High School Diploma -

Central High School

Similar Profiles

CREATE PROFILE
Christian Villegas Martinez