Christian Valdes
Clermont,FL
Summary
Dynamic leader and problem-solver with a proven track record at D.E.C Concrete Technology, enhancing customer satisfaction and exceeding sales targets. Skilled in flooring installation and customer support, adept at staff management and fostering strong customer relations. Achieved top sales numbers, demonstrating exceptional communication and subcontractor coordination abilities.
Sales professional with robust background in flooring sales and customer consultation. Known for achieving significant sales targets while maintaining high standards of customer service. Reliable team player with strong focus on collaboration and adaptability. Skilled in product knowledge and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Flooring Sales Specialist & Supervisor
D.E.C Concrete Technology
04.2014 - Current
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discussed pricing, additional charges, and payment plans during sales process.
- Offered exceptional after-sales support, addressing client concerns and ensuring overall satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Ensured proper storage and handling of materials to maintain their quality and prevent damage during transport or storage periods.
- Managed project timelines effectively, ensuring timely completion of flooring installations.
- Mentored junior employees in best practices for flooring installation and maintenance procedures.
- Adhered strictly to industry guidelines, building codes, regulations, and company policies when completing all projects.
- Established a positive working environment through open communication channels among team members.
Call Center Representative
Global Resort Options
01.2024 - 01.2025
- Maintained strong relationships with customers, leading to increased repeat business.
- Enhanced company reputation by addressing customer concerns and resolving issues promptly.
- Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
- Expanded the customer base by generating leads through targeted outreach initiatives such as referrals or cold calling campaigns.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Educated customers on offerings and upsold products and services to increase revenue.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
General Manager in Training
First Watch
08.2022 - 07.2024
- Gained knowledge of company policies, protocols and processes.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted with onboarding of new employees by providing training and development resources.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated large-scale catering events, ensuring timely preparation and delivery of food while maintaining the highest quality standards.
- Maintained high sanitation standards through regular cleaning schedules and strict adherence to food safety regulations.
- Coordinated with front and back-of-house staff for seamless communication between kitchen and dining area, resulting in enhanced teamwork and overall guest experience.
Call Center Representative
VSC
03.2016 - 05.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Identified upselling opportunities to increase revenue generation.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Arts - Business Marketing And Management
Seminole State College of Florida
Sanford, FL05-2026
Certificate - Dispensary Management
Learn Sativa University
Orlando, FL07-2018
Certificate - Advanced Grow
Learn Sativa University
Orlando, FL07-2018
High School Diploma -
Seminole State College of Florida
Sanford, FL03-2014
Skills
- Problem-solving skills
- Customer support
- Call center customer service
- Subcontractor coordination
- Flooring installation
- Sales target achievement
Certification
- [Dispensary Management] [Learn Sativa University] [2018, July]
- [Advanced Grow] [Learn Sativa University] [2018 July]
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionTimeline
Call Center Representative
Global Resort Options
01.2024 - 01.2025
General Manager in Training
First Watch
08.2022 - 07.2024
Call Center Representative
VSC
03.2016 - 05.2019
Flooring Sales Specialist & Supervisor
D.E.C Concrete Technology
04.2014 - Current
Associate of Arts - Business Marketing And Management
Seminole State College of Florida
Certificate - Dispensary Management
Learn Sativa University
Certificate - Advanced Grow
Learn Sativa University
High School Diploma -
Seminole State College of Florida
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