Christian Vasquez
Stafford
Summary
Dynamic professional with a proven track record at Freedom Solar Power, excelling in client relations and schedule management. Leveraged strong critical thinking to enhance team productivity and ensure compliance with regulations. Bilingual with expertise in CRM software, consistently achieving high customer satisfaction and timely project execution.
Overview
6
6
years of professional experience
Work History
Site Assessment Scheduler
Freedom Solar Power
07.2023 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Ensure compliance with local and state permit regulations to support project execution.
- Act as a liaison between customers, assessors, and project managers to resolve scheduling conflicts or delays promptly.
- Responsible for tracking weekly reports used to monitor site assessment on-time completion rates and customer satisfaction.
- Logged and detailed customer issues in the internal tracking system to support efficient developer review and resolution.
- Set clear expectations around resolution timelines and maintain proactive communication with customers.
- Enhanced team productivity by implementing new scheduling system that streamlined allocation of resources.
Service Coordinator
Freedom Solar Power
12.2022 - 07.2023
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Focused on customer satisfaction and relationship-building to support retention and minimize account turnover.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Negotiation Specialist
Beyond Finance
08.2019 - 10.2022
- Negotiated with creditors, banks, and collection agencies to reduce client debt balances and settle accounts favorably.
- Assessed client financial situations to develop tailored negotiation strategies aligned with their debt relief plans.
- Maintained detailed documentation of settlement offers, creditor communications, and client agreements in CRM systems.
- Built and sustained positive relationships with key creditor representatives to streamline the negotiation process.
- Collaborated with legal, customer service, and account management teams to ensure compliance and client satisfaction.
- Consistently met or exceeded monthly settlement targets and client success metrics.
Education
High School Diploma -
Bellaire High School
Bellaire, TX05-2013
Skills
- Attention to detail
- Data entry
- Strong critical thinking, issue-resolution, and documentation abilities
- CRM software
- Experience with database scripting highly
- Schedule management
- Microsoft Office Suite
- Client relations
- Bilingual
- Microsoft excel
- Project coordinator
Languages
Spanish
Native or Bilingual
Timeline
Site Assessment Scheduler
Freedom Solar Power
07.2023 - Current
Service Coordinator
Freedom Solar Power
12.2022 - 07.2023
Negotiation Specialist
Beyond Finance
08.2019 - 10.2022
High School Diploma -
Bellaire High School
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