Christian Vazquez

• Maintained high client retention rate by providing exceptional customer service and anticipating client needs
• Increased client satisfaction by building strong relationships and addressing their needs promptly
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution
• Generated leads through cold calling, networking, and referrals driving increase in sales opportunities

• Improved on-time delivery rates by optimizing transportation routes and scheduling.
• Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit
• Lead and manage a team of 6 logistics carriers and 40 drivers ensuring high performance and productivity
• Resolved shipping discrepancies by coordinating customer and courier communications
• Negotiated transportation and logistics contracts to reduce shipping costs
• Implemented advanced forecasting techniques to anticipate demand fluctuations and optimize inventory levels accordingly

• Lead end to end supply chain operations, procurement, vendor management, logistics, and inventory control
• Collaborate with team to forecast demand, ensuring proper inventory levels for major commercial installation projects such as nozzles, control panels, and foam systems, pipping
• Maintain strong relationships with key suppliers to ensure timely delivery of critical materials such as sprinklers, fire extinguishers, fire tanks
• Manage and negotiation of contracts with suppliers resulting in 20% cost savings on material

Customer Service/ Account Management

• Service as the primary point of contact for clients providing guidance on fire protection In commercial restaurant kitchens
• Schedule semi year inspection with accounts to meet NFPA guidelines
• Successfully grew revenue by upselling fire protection products, such as maintenance inspections, and system upgrades, and system installations
• Identified new business opportunities and secured new commercial business