Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Velasquez

Yuma,AZ

Summary

Dynamic and detail-oriented professional with hands-on experience at Jorge Plumbing LLC, excelling in plumbing repairs and installations. Proven ability to enhance customer satisfaction through effective problem resolution and active listening. Skilled in pipe threading and equipment repair, consistently delivering quality results while maintaining safety protocols.

Motivated Ranch Hand with experience maintaining a property in an agricultural setting. Talented in applying existing knowledge when maintaining the property and caring for animals. Detail-oriented in monitoring the property for damage and reporting it quickly to the owner before completing repairs. Competent in following safety procedures when operating tools and equipment.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2026
2026
years of professional experience

Work History

Ranch Hand

Ranch Hand Repairs
05.2022 - Current
  • Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
  • Maintained equipment and ranch structures.
  • Repaired equipment and animal living spaces.
  • Performed repairs and preventive maintenance on equipment and property.
  • Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
  • Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
  • Reported any property damage or concerns to supervisors and completed requested services to resolve.
  • Worked with ranch hands to clean stables and riding areas.
  • Maintained high-quality pastures by implementing proper irrigation, fertilization, and weed control methods.
  • Enhanced ranch safety with regular maintenance of fences and equipment.

Customer Service Representative

Circle K
05.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Plumbing Apprentice

Jorge Plumbing LLC
2020 - 2022
  • Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
  • Listened to instructions from journeyman plumber, gaining valuable onsite job training.
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
  • Tested for leaks in new and repaired systems to verify functional and safe working condition.
  • Safely handled tools and equipment in large-scale projects.
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Increased efficiency of pipe installations by accurately measuring, cutting, threading, and assembling materials as needed.
  • Reduced callbacks by ensuring thorough inspections and quality repairs on all jobs completed.
  • Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
  • Improved client satisfaction by efficiently diagnosing and repairing plumbing issues in a timely manner.
  • Assisted master plumbers with complex projects, resulting in successful completion within deadlines.
  • Organized and moved materials from truck to job site to support project requirements.
  • Contributed to cost savings by identifying opportunities for material reuse or recycling when possible during projects.
  • Prevented potential leaks by meticulously testing newly installed lines before finalizing the installation process.
  • Supported emergency plumbing situations, providing prompt and effective solutions to clients'' problems.
  • Improved efficiency on job sites with organization of tools and materials.
  • Streamlined inventory management, ensuring necessary tools and supplies were readily available for each job site.
  • Supported emergency plumbing services, addressing urgent issues with speed and precision.
  • Cut and drilled holes in walls to permit passage of pipes.
  • Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
  • Measured, threaded, and cut materials to correct angles.
  • Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.

Education

General Education

Gila Ridge High School
Yuma, AZ
05-2023

Skills

  • Equipment Repair
  • Physical strength
  • Feeding animals
  • Hand tools
  • Grounds maintenance
  • Pasture management
  • Guest services
  • Brush removal
  • Irrigation systems
  • Customer service
  • Active listening
  • Customer relations
  • Problem resolution
  • Client relations
  • Professional telephone demeanor
  • Product knowledge
  • Prioritization
  • Product sales
  • Store maintenance
  • Product promotion
  • POS systems expert
  • Pipe threading
  • Gas line installation
  • Soldering pipes
  • Equipment safety
  • Piping installation
  • Drain cleaning
  • Site excavation
  • Waste disposal systems
  • Power tool use
  • Debris collection
  • Pipe measuring
  • Fixture installation
  • Preventive Maintenance
  • Materials handling
  • Equipment operation
  • Plumbing troubleshooting
  • Valve replacement
  • Physical stamina
  • Pressure testing
  • Lift up to 50 pounds
  • Maintenance
  • Basic repairs
  • Measurements
  • Water heater maintenance
  • Water treatment systems
  • Pipe cutting
  • Pipe assembling
  • Fixture repair
  • Pipe replacement
  • Valve and coupling fitting
  • Leak detection
  • Skilled with both hand and power tools
  • Hand and power tool operation
  • Heavy lifting
  • Drainage repair
  • Residential plumbing
  • Plumbing
  • Plumbing repairs
  • Problem-solving
  • Commercial and residential jobs
  • Remodels and new construction
  • Safety protocols
  • Relationship building
  • Water heater installation
  • Decision-making
  • Detail-oriented
  • OSHA compliance
  • Commercial plumbing
  • Commercial pipefitting
  • Material prepping
  • Faucet repair
  • Inventory management

Timeline

Customer Service Representative

Circle K
05.2024 - 12.2024

Ranch Hand

Ranch Hand Repairs
05.2022 - Current

Plumbing Apprentice

Jorge Plumbing LLC
2020 - 2022

General Education

Gila Ridge High School

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