Christian Velazquez
Sorrento,FL
Summary
Natural leader with a passion for motivating team members to present a consistently positive image. Takes ownership of customer/client escalations and problem resolution, while mentoring and educating the team to meet goals. Record of creating a positive work environment through showing enthusiasm toward responsibilities and projecting a positive attitude.
Overview
10
10
years of professional experience
Work History
Financial Analyst
Bank of New York Mellon
Lake Mary, FL
03.2023 - Current
- Reviewed financial documents and records to assess accuracy and compliance with applicable laws, regulations, and standards.
- Identified discrepancies in financial data and recommended corrective actions to resolve them.
- Prepared detailed reports on financial status of clients' investments.
- Assessed potential risks associated with new investments or acquisitions.
- Prepared monthly balance sheets, income statements, cash flows statements, budgets.
- Developed strategies to improve efficiency of business operations and reduce costs.
Field Sales & Marketing Representative
Techtronic Industries - TTI
Orlando, FL
10.2022 - 03.2023
- Maximize sell-through of Ryobi, Ridgid and Milwaukee brands by properly merchandising point of purchase material
- Support and implement strategic corporate brand marketing initiatives and promotional activities
- Maintain regular contact with assigned Home Depot store associates and management to cultivate strong relationships
- Initiate and provide in-store product training sessions and demonstrations to educate store associates, management and customers
- Monitor weekly sales and analyze monthly results to identify additional opportunities and understand the competition
- Develop primary knowledge of the market place to effectively analyze market potential and communicate competitor market data.
Sales Consultant
Enterprise Car Sales
Orlando, FL
10.2021 - 09.2022
- High performance in selling cars and creating rapport with customers to create a smooth easy buying experience for them
- Helped problem solve for many customers to develop solutions that best fit personal and financial needs
- Helped increase profit margins for the dealership to maintain leadership in top 10 car dealerships in the country for Enterprise
- Set and executed personal goal expectations everyday
- Leverage our digital platform, Accelerated Customer Experience (ACE) and ECS website to help guide customers through their purchase process
- Communicate and collaborate with other sales consultants to create an exceptional customer experience.
Manager
Enterprise Rent-A-Car
Orlando, FL
01.2019 - 09.2021
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Helped increase revenue over 50% for multiple branches in Orlando and reduce cost adding for profit to the bottom line
- Held multiple team members accountable for meeting performance goals, tracking goals with performance trackers and personal development meetings
- Played large role in acquiring new accounts such as body shop, dealerships, and insurance companies
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward responsibilities and creating a fun work environment.
Market Leader
Lotus Energy and Solar
Orlando, FL
07.2017 - 01.2019
- Identified market potential through lead generation and qualification techniques to eliminate poor candidates for business and focus resources on strong prospects
- Assisted in training of new sales consultants, including methods for building and managing sales pipeline
- Worked closely with marketing and developed new partnerships, sometimes requiring to generate and complement lead generation opportunities and maximize profits
- Penetrating new territories by following sales strategies based on in-depth understanding of current market conditions, opportunities, and competitors threats
- Recruited and hired new sales associates by assessing enthusiasm, persistence, communication, selling and closing skills
- Planned and executed successful sales promotions to drive revenue
- Resolved customer complaints and made sure customers received needed services from company.
Team Leader
Chick-Fil-A
Apopka, FL
06.2014 - 06.2017
- Encourage open communication and team management to improve employee morale
- Collaborated with team to encourage open sharing of ideas and solutions
- Trained employees to follow standard work procedures and understand their current responsibilities
- Assumed the role of management at times to run both in the front and back of operations with the help of my team
- Exemplified great customer service to all customers by going above and beyond their expectation
- Created positive team culture, nurturing creativity in problem-solving and plan building
- Communicated regularly with external and internal customers to understand and meet their needs.
Education
Bachelor of Science, Integrated Business -
University of Central Florida
Orlando, FL05.2019
Skills
- Sales and Marketing
- Performance reviewing
- Oversee operations
- Staff Development
- Build Successful Teams
- Hiring and Training
- Sales Monitoring
- Develop Employee Knowledge
- Retail Operations
- Data Analysis
- Microsoft Excel
Timeline
Financial Analyst
Bank of New York Mellon
03.2023 - Current
Field Sales & Marketing Representative
Techtronic Industries - TTI
10.2022 - 03.2023
Sales Consultant
Enterprise Car Sales
10.2021 - 09.2022
Manager
Enterprise Rent-A-Car
01.2019 - 09.2021
Market Leader
Lotus Energy and Solar
07.2017 - 01.2019
Team Leader
Chick-Fil-A
06.2014 - 06.2017
Bachelor of Science, Integrated Business -
University of Central Florida
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