Dynamic operations leader with a proven track record at FedEx Ground, excelling in efficiency and compliance. Expertise in training and mentoring teams, coupled with strong project management skills. Certified in CPR and AED, I effectively integrate safety protocols while fostering a culture of continuous improvement and collaboration.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Federal Express Corporation
Worcester, Massachusetts
05.2025 - Current
Supervised daily operations to maintain efficient workflow and service quality.
Trained staff on safety protocols and operational procedures for improved compliance.
Trained new employees on proper job functions and company policies and procedures.
Identified areas of improvement and developed strategies to increase efficiency.
Founder
Pranic Healing New England
Boston, MA
10.2018 - Current
Established holistic wellness programs integrating various healing modalities.
Managed scheduling and logistics for workshops and community events.
Collaborated with local organizations to promote wellness initiatives and outreach.
Facilitated group sessions to educate participants on energy healing principles.
Oversaw marketing strategies to enhance visibility of services offered.
Provided mentorship to emerging practitioners in effective healing practices.
Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
Developed and implemented a comprehensive business plan to launch the company.
Organized events such as webinars, conferences, or other promotional activities.
Identified potential partnerships to expand the reach of the business.
Teach Pranic Healing across New England and provided support for new Healers
Sr Ops Admin - HR
FedEx Ground
Wilmington, Massachusetts
06.2022 - 05.2025
Facilitated regular new hire orientations, promoting smooth integration into company culture.
Ensured compliance with I-9 and E-Verify processes in Paradox and First Advantage to maintain workforce eligibility.
Coordinated with various departments including Operations and Management for recruitment efficiency.
Maintained communication with all staff regarding ongoing benefit updates in Quincy location.
Supplied reports to Senior Manager, HR Business Partner, and Operations to refine strategic human resource planning and elevate engagement and retention strategies.
Organized bi-monthly Diversity, Equity, and Inclusion events to foster a diverse work environment.
Directed monthly DEI&O champion meetings across Northtop District to support inclusion efforts.
Special Assignment / Individual Assessment Team at FEDEX Express/Federal Express CorporationSpecial Assignment / Individual Assessment Team at FEDEX Express/Federal Express Corporation
Administrative Manager at Express Courier Inc – Agents for Federal Express CorporationAdministrative Manager at Express Courier Inc – Agents for Federal Express Corporation