Christian Villaflores
Glendale,CA
Summary
A seasoned General Manager at Hotel Rosemarie with nearly a decade of experience, I excel in leadership, operations management, and fostering customer relations. Demonstrated success in enhancing sales, profitability, and team cohesion through strategic planning and effective communication. Skilled in problem resolution and staff management, ensuring high satisfaction levels among clients and employees alike. Strong leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
10
10
years of professional experience
Work History
General Manager
Hotel Rosemarie
05.2019 - 08.2024
- Company Overview: General Manager with nearly a decade of experience
- Website: www.hotelrosemarie.ph
- Led a team of professionals fostering a positive work environment and high employee satisfaction
- Implemented operational strategies to enhance sales, profitability, and team cohesion
- Skilled in problem resolution and staff management ensuring high satisfaction levels among clients and employees alike
- Strong leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency
- Utilized independent decision making skills and sound judgment to positively impact company success
- General Manager with nearly a decade of experience
- Website: [not provided]
Property Manager
Commeasure Philippines, Inc
11.2017 - 05.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Front Office Supervisor
Heroes Hotel
08.2017 - 01.2019
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
Dining Manager
Single Origin Coffee & Tea Inc.
11.2016 - 07.2017
- Ensured compliance with local health codes, alcohol regulations, and other relevant laws by staying current on industry standards and maintaining proper documentation.
- Maintained an attractive dining area through diligent attention to ambiance, lighting, music selection, and table settings.
- Fostered a collaborative working environment by encouraging open communication between front-of-house and kitchen staff members.
- Optimized seating arrangements for maximum capacity utilization during peak hours without compromising guest comfort or service quality.
Front Office Associate
Lancaster Hotel Manila
02.2015 - 11.2016
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
Education
Bachelor of Science - Tourism
University of The Philippines Diliman
Quezon City, Philippines04-2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Customer relations
- Training and development
- Team player
- Efficient multi-tasker
- Effective leader
- Staff training/development
- Employee scheduling
- Marketing
- Proficient in Microsoft Word & Excel
- Contract negotiations
Timeline
General Manager
Hotel Rosemarie
05.2019 - 08.2024
Property Manager
Commeasure Philippines, Inc
11.2017 - 05.2019
Front Office Supervisor
Heroes Hotel
08.2017 - 01.2019
Dining Manager
Single Origin Coffee & Tea Inc.
11.2016 - 07.2017
Front Office Associate
Lancaster Hotel Manila
02.2015 - 11.2016
Bachelor of Science - Tourism
University of The Philippines Diliman
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