Summary
Overview
Work History
Education
Skills
Certifications and badges
Timeline
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CHRISTIAN VILLASANTE

Denver Area,Colorado

Summary

Results-driven shift supervisor with over 20 years of experience in the retail and food service industries. Demonstrated ability to lead teams, improve customer satisfaction, and drive sales. Highly organized and dedicated to achieving goals, with a passion for training and coaching team members to reach their full potential. Experienced in working across multiple store locations, adept at managing diverse teams, and effectively handling various operational challenges. Seeking an Assistant Manager position at Starbucks to leverage my extensive experience in store operations and passion for delivering exceptional customer service.

Overview

23
23
years of professional experience

Work History

Shift Supervisor

Starbucks
California & Texas & Colorado
07.2017 - Current
  • Efficiently manage store operations during high-volume periods, ensuring smooth workflow and exceptional customer service.
  • Train and coach new employees, helping them quickly become productive and integrated team members.
  • Anticipate and fulfill customer needs, achieving high levels of customer satisfaction.
  • Adhere to and enforce all cash management and register policies, ensuring accuracy and security.
  • Implement new training programs that enhance team consistency and operational efficiency.
  • Demonstrated leadership and team management skills, fostering a collaborative and motivated work environment.
  • Proficient in managing inventory, conducting stock checks, and placing orders to ensure store readiness.
  • Flexible in working various shifts, including weekends, holidays, and early mornings or late evenings, ensuring optimal store coverage.
  • Passionate about Starbucks' brand, mission, and values, consistently promoting a positive customer experience.
  • Successfully adapted to different store environments, managing operations and addressing unique challenges at various locations.

Store Manager

Pizza Hut
Redwood City
05.2001 - 07.2013
  • Maintained highest standards of customer service, resulting in increased customer retention and satisfaction.
  • Delivered prompt and professional resolutions to customer issues, aligning with company policies.
  • Ensured optimal operational efficiency by overseeing inventory control, staff scheduling and cash handling.
  • Developed and maintained supplier relationships, ensuring timely procurement of quality supplies.
  • Demonstrated strong leadership skills by consistently meeting sales and performance goals as a team leader in a fast-paced, high-volume environment.
  • Provided team members with performance evaluations and valuable feedback, supporting their professional development.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe work environment.
  • Implemented marketing strategies and promotions, resulting in increased sales and heightened customer attraction.
  • Analyzed sales reports and financial data to identify areas for improvement, implementing effective solutions.
  • Managed payroll and labor costs, optimizing staffing levels to meet business needs.
  • Managed coordination with the delivery team to guarantee prompt and accurate order fulfillment.

Education

Bachelor of Science - Information Technology

Arizona State University
08-2025

Certificate - Cybersecurity

Arizona State University
05.2022

Associate of Arts - Business Administration & Accounting

Foothill College
Los Altos, CA
06.2017

Skills

  • Management and Leadership
  • Customer Service Excellence
  • Written and Verbal Communication
  • Conflict Resolution
  • Problem-Solving and Decision-Making
  • Interpersonal Skills
  • Proficient in Microsoft Office Suite and Retail Management Software
  • Barista Training and Coffee Knowledge
  • Team Coaching and Development
  • Inventory Management
  • Operational Excellence
  • Time Management
  • Intercultural Communication
  • Intercultural Collaboration
  • Self-awareness
  • Python Programming
  • Data Visualization with Plotly and Tableau
  • Data Analysis with Pandas and SQL

Certifications and badges

Intercultural Skills Badge
Arizona State University • May 2024

  • Demonstrated intercultural skills for online team interaction.
  • Skills: intercultural communication, cultural self-awareness, managing bias, emotional intelligence, stress management, listening, suspending judgment, cultivating curiosity, cultural humility.

Data Analysis with Python, Jupyter Notebooks, SQL, and Tableau Badge
Arizona State University • May 2024

  • Practical experience in data analysis with Python, Jupyter Notebooks, SQL, and Tableau.Technical skills: programming fundamentals, data visualization with Plotly, Pandas functions, grouping and aggregating data, querying, filtering, summarizing data with GROUP BY, joining data, visualizing data in Tableau.
    Professional skills: data communication, understanding business metrics, global team collaboration, understanding databases, working with large datasets, writing and debugging code, data storytelling.

Timeline

Shift Supervisor

Starbucks
07.2017 - Current

Store Manager

Pizza Hut
05.2001 - 07.2013

Bachelor of Science - Information Technology

Arizona State University

Certificate - Cybersecurity

Arizona State University

Associate of Arts - Business Administration & Accounting

Foothill College

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CHRISTIAN VILLASANTE