Christian Vona
St Augustine,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations at Mojos Old City Bbq through exceptional customer service and team collaboration. Skilled in multitasking and effective time management, adept at handling high-pressure situations and improving team productivity. Achieved significant improvements in reservation management and dining area readiness, demonstrating adaptability and a results-driven approach. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
2
2
years of professional experience
Work History
Host/Head Busser
Mojos Old City Bbq
09.2023 - 01.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Cashier/Food Service Worker
Zaxby's Chicken Fingers & Buffalo Wings
08.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Upsold additional products and services to increase revenue.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Head Busser
St Marys Seafood & More
09.2021 - 01.2022
- Prioritized safety by swiftly addressing spills or hazards on the floor, preventing potential accidents or injuries among guests and staff members alike.
- Maintained a safe, sanitary environment by adhering to strict cleanliness standards and guidelines.
- Expertly navigated challenging situations such as large parties or complicated setups while maintaining professionalism and effectiveness.
- Proactively identified opportunities for improvement within the bussing process resulting in streamlined workflow.
- Enhanced team productivity by effectively communicating with kitchen staff and management regarding guest preferences and special requests.
- Displayed adaptability in accommodating special requests from guests, ensuring a memorable and satisfying dining experience.
Education
High School Diploma -
St Augustine High School
205 Varella Ave, St. Augustine, FL 3208405.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Telephone reception
- Reservation Management
- Menu board art
- Effective Multitasking
- Cleaning and sanitation
Timeline
Host/Head Busser
Mojos Old City Bbq
09.2023 - 01.2024
Cashier/Food Service Worker
Zaxby's Chicken Fingers & Buffalo Wings
08.2022 - 02.2023
Head Busser
St Marys Seafood & More
09.2021 - 01.2022
High School Diploma -
St Augustine High School
Similar Profiles
Zachary CochraneZachary Cochrane
BOH Line Cook at Mojos BBQ KitchenBOH Line Cook at Mojos BBQ Kitchen
Nichole AguirreNichole Aguirre
Assistant General Manager at Mojos Tacos Franklin FactorAssistant General Manager at Mojos Tacos Franklin Factor
JACKSON CHAPMANJACKSON CHAPMAN
Line Cook at Mojos Pizzeria and PubLine Cook at Mojos Pizzeria and Pub
Shana PowellShana Powell
Mortgage Loan Originator at Bold City MortgageMortgage Loan Originator at Bold City Mortgage
Holly M. Donohoe, Ph.D., CNPHolly M. Donohoe, Ph.D., CNP
President, Consultant at CLEER Consulting InternationalPresident, Consultant at CLEER Consulting International