Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christian V. Rhaney-Jones

Augusta

Summary

Friendly, engaging team player and leader able to inspire staff to perform at their best. Detail oriented and experienced with a significant amount of high-level experience in customer interface. A multi-tasker who excels at troubleshooting, handling many different priorities at once, and handling a high volume workload. Excels in staff training, client servicing, and quality assurance with a track record of inspiring great client service and satisfaction. Seeking to obtain a position that will allow strong communication and training skills to be contributed with an expertise in emergency communications and client service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Communications Officer

Grovetown Department of Public Safety
04.2018 - Current
  • Answering 911 and administrative calls from the public
  • Dispatching police, fire, and medical responders to calls
  • Monitoring and maintaining contact with all units on shift, including keeping logs of status dispositions for calls and responder locations
  • Maintain access to, and security of highly sensitive information and materials
  • Relay information and messages to and from emergency sites, to law enforcement agencies
  • Monitor various radio frequencies such as those operated by police, fire, EMS, public works, civil divisions, and school security

Child Youth Assistant

Army Child and Youth Services
07.2017 - 04.2018
  • Provide appropriate developmental care and instruction for children and youth ranging from 6 weeks to 18 years in one or more Child & Youth Programs.
  • Works under the direction of the supervisor, who provides guidance on scope of assignments and assistance on more complex, non-routine problems.
  • Routine day to day assignments are normally performed independently and are spot-checked; the more technical assignments are closely reviewed for adherence to policies, procedures, and instructions.
  • Develops schedules and activity plans, ensures that program plans and activities incorporate the observed needs of individual children and youth.
  • Meet the physical, social, emotional and intellectual needs of each child.
  • Demonstrates, instructs, leads and facilitates planned and spontaneous program activities.

ICU Unit Secretary

Doctors Hospital
11.2016 - 06.2017
  • Assisted in monitoring vital signs and reporting any changes or concerns to the appropriate clinical staff, contributing to prompt interventions when needed.
  • Maintained a clean, organized, and well-stocked unit environment, promoting optimal workflow among team members.
  • Assisted in training new unit secretaries on proper protocols, procedures, software applications utilized within the ICU environment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Dispatcher

Gold Cross EMS
07.2016 - 11.2016
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Receive and process emergency and non-emergency calls, dispatching ambulances and emergency personnel, and coordinating timely response to incidents
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

COMMUNICATIONS OFFICER / EMERGENCY SERVICES DISPATCHER

AUGUSTA RICHMOND COUNTY E911
06.2013 - 07.2016
  • Answering 911 and administrative calls from the public
  • Dispatching police, fire, and medical responders to calls
  • Monitoring and maintaining contact with all units on shift, including keeping logs of status dispositions for calls and responder locations
  • Maintain access to, and security of highly sensitive information and materials
  • Relay information and messages to and from emergency sites, to law enforcement agencies
  • Monitor various radio frequencies such as those operated by police, fire, EMS, public works, civil divisions, and school security
  • Operate office equipment, such as computers, multi-line phone systems, fax machines, and copiers

Education

General Studies -

Paine College
Augusta, GA
09.2003

High School Diploma -

Thomas Walter Josey High School
Augusta, GA
06-2001

Skills

  • Proficient with Internet
  • Microsoft Office programs
  • Excellent interpersonal skills
  • Excellent communication skills
  • Fast learner
  • Ability to adapt
  • Poised under pressure
  • Data entry skills
  • Typing skills (45 wpm)
  • Expert in client service
  • Concentration in public safety
  • Fun
  • Energetic

Certification

  • Basic Communications Officer
  • Communications Training Officer
  • Terminal Agency Coordinator
  • EPD (Emergency Police Dispatch)
  • EMD (Emergency Medical Dispatch)
  • CPR/AED
  • EFD (Emergency Fire Dispatch)
  • Crisis Negotiation
  • Active Shooter
  • GCIC (Georgia Crime Information Center)

Timeline

Communications Officer

Grovetown Department of Public Safety
04.2018 - Current

Child Youth Assistant

Army Child and Youth Services
07.2017 - 04.2018

ICU Unit Secretary

Doctors Hospital
11.2016 - 06.2017

Dispatcher

Gold Cross EMS
07.2016 - 11.2016

COMMUNICATIONS OFFICER / EMERGENCY SERVICES DISPATCHER

AUGUSTA RICHMOND COUNTY E911
06.2013 - 07.2016

General Studies -

Paine College

High School Diploma -

Thomas Walter Josey High School
Christian V. Rhaney-Jones