Christian V. Rhaney-Jones
Augusta
Summary
Friendly, engaging team player and leader able to inspire staff to perform at their best. Detail oriented and experienced with a significant amount of high-level experience in customer interface. A multi-tasker who excels at troubleshooting, handling many different priorities at once, and handling a high volume workload. Excels in staff training, client servicing, and quality assurance with a track record of inspiring great client service and satisfaction. Seeking to obtain a position that will allow strong communication and training skills to be contributed with an expertise in emergency communications and client service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Communications Officer
Grovetown Department of Public Safety
04.2018 - Current
- Answering 911 and administrative calls from the public
- Dispatching police, fire, and medical responders to calls
- Monitoring and maintaining contact with all units on shift, including keeping logs of status dispositions for calls and responder locations
- Maintain access to, and security of highly sensitive information and materials
- Relay information and messages to and from emergency sites, to law enforcement agencies
- Monitor various radio frequencies such as those operated by police, fire, EMS, public works, civil divisions, and school security
Child Youth Assistant
Army Child and Youth Services
07.2017 - 04.2018
- Provide appropriate developmental care and instruction for children and youth ranging from 6 weeks to 18 years in one or more Child & Youth Programs.
- Works under the direction of the supervisor, who provides guidance on scope of assignments and assistance on more complex, non-routine problems.
- Routine day to day assignments are normally performed independently and are spot-checked; the more technical assignments are closely reviewed for adherence to policies, procedures, and instructions.
- Develops schedules and activity plans, ensures that program plans and activities incorporate the observed needs of individual children and youth.
- Meet the physical, social, emotional and intellectual needs of each child.
- Demonstrates, instructs, leads and facilitates planned and spontaneous program activities.
ICU Unit Secretary
Doctors Hospital
11.2016 - 06.2017
- Assisted in monitoring vital signs and reporting any changes or concerns to the appropriate clinical staff, contributing to prompt interventions when needed.
- Maintained a clean, organized, and well-stocked unit environment, promoting optimal workflow among team members.
- Assisted in training new unit secretaries on proper protocols, procedures, software applications utilized within the ICU environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Dispatcher
Gold Cross EMS
07.2016 - 11.2016
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Receive and process emergency and non-emergency calls, dispatching ambulances and emergency personnel, and coordinating timely response to incidents
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
COMMUNICATIONS OFFICER / EMERGENCY SERVICES DISPATCHER
AUGUSTA RICHMOND COUNTY E911
06.2013 - 07.2016
- Answering 911 and administrative calls from the public
- Dispatching police, fire, and medical responders to calls
- Monitoring and maintaining contact with all units on shift, including keeping logs of status dispositions for calls and responder locations
- Maintain access to, and security of highly sensitive information and materials
- Relay information and messages to and from emergency sites, to law enforcement agencies
- Monitor various radio frequencies such as those operated by police, fire, EMS, public works, civil divisions, and school security
- Operate office equipment, such as computers, multi-line phone systems, fax machines, and copiers
Education
General Studies -
Paine College
Augusta, GA09.2003
High School Diploma -
Thomas Walter Josey High School
Augusta, GA06-2001
Skills
- Proficient with Internet
- Microsoft Office programs
- Excellent interpersonal skills
- Excellent communication skills
- Fast learner
- Ability to adapt
- Poised under pressure
- Data entry skills
- Typing skills (45 wpm)
- Expert in client service
- Concentration in public safety
- Fun
- Energetic
Certification
- Basic Communications Officer
- Communications Training Officer
- Terminal Agency Coordinator
- EPD (Emergency Police Dispatch)
- EMD (Emergency Medical Dispatch)
- CPR/AED
- EFD (Emergency Fire Dispatch)
- Crisis Negotiation
- Active Shooter
- GCIC (Georgia Crime Information Center)
Timeline
Communications Officer
Grovetown Department of Public Safety
04.2018 - Current
Child Youth Assistant
Army Child and Youth Services
07.2017 - 04.2018
ICU Unit Secretary
Doctors Hospital
11.2016 - 06.2017
Dispatcher
Gold Cross EMS
07.2016 - 11.2016
COMMUNICATIONS OFFICER / EMERGENCY SERVICES DISPATCHER
AUGUSTA RICHMOND COUNTY E911
06.2013 - 07.2016
General Studies -
Paine College
High School Diploma -
Thomas Walter Josey High School
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