Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christian Walker

Fairbanks,AK

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in recreational marijuana dispensary management.

Overview

3
3

Years of professional experience

2
2

Certifications

Work History

Director of Operations

Pipe & Leaf
05.2023 - 08.2023
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Monitored budget and utilized operational resources.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
  • Monitored and coordinated workflows to optimize resources.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings.
  • Ordered all products and imported into POS system.
  • Delivered all products to multiple locations.
  • Responsible for printing all retail and product labels for multiple locations.

Store Manager

Pipe & Leaf
09.2022 - 05.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Daily load of ATM
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Lead Budtender

Pipe & Leaf
07.2022 - 09.2022
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Restocked supplies and arranged displays.
  • Managed high volume of cash with 100% accuracy rate.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Budtender

Pipe & Leaf
06.2022 - 07.2022
  • Checked guests' photo identification for validity and age requirements.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Restocked supplies and arranged displays.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Weighed, prepared and packaged different types of products.
  • Packaged regulated products in appropriate exit containers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

High School Diploma -

Cornerstone Christian Correspondence School
Townsend, GA
06.2012

Skills

  • Process Development and Streamlining
  • Congenital Surgery
  • Finance and Accounting Oversight
  • Overseeing Logistics
  • Operations Oversight
  • Business Policies and Procedures
  • Oversee Administrative Functions
  • Manage Operations
  • Materials Planning and Logistics
  • Google Drive, Excel, Word, Adobe Illustrator
  • METRC Proficient
  • Certified Cannabis Dispensary Manager (CCDM)

Certification

  • Certified Cannabis Dispensary Management (CCDM)
  • OSHA 30
  • Food Worker's Card
  • Marijuana Handler's Permit - #32015

Timeline

Director of Operations

Pipe & Leaf
05.2023 - 08.2023

Store Manager

Pipe & Leaf
09.2022 - 05.2023

Lead Budtender

Pipe & Leaf
07.2022 - 09.2022

Budtender

Pipe & Leaf
06.2022 - 07.2022

High School Diploma -

Cornerstone Christian Correspondence School

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Christian Walker