Summary
Overview
Work History
Education
Skills
Timeline
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Christian Wallmann

Reno,NV

Summary

Proven leader in security and customer service, adept at fostering teamwork and optimizing resource utilization at Renown Regional Medical Center. Demonstrated ability to handle high-stress situations with professionalism, enhancing customer satisfaction through effective communication and relationship building. Skilled in data entry accuracy and office administration, significantly improving team efficiency and operational workflows. Safety-conscious security team member with excellent communication skills and eye for detail. Skilled at handling and resolving conflicts professionally.

Overview

8
8
years of professional experience

Work History

Lead Security Officer

Renown Regional Medical Center
09.2018 - Current
  • Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
  • Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
  • Maintained accurate records of incidents, providing detailed reports for management review and analysis.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Optimized resource utilization by regularly evaluating staffing levels and adjusting schedules as needed based on business requirements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Maintained a clean and organized workspace, fostering a positive work environment for all employees.
  • Improved communication within the team by regularly updating project status and collaborating with colleagues on shared tasks.
  • Increased repeat business through exceptional customer service and relationship building.

Security Officer

Nugget Casino And Resort
09.2017 - 09.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
  • Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
  • Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
  • Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
  • Developed strong rapport with guests, resulting in positive reviews and repeat business for the hotel.

Usher

Cinemark Theater
09.2016 - 09.2017
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Directed ticket holders to seats and facility locations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.

Education

High School Diploma -

Reno High School
Reno, NV
06.2015

Skills

  • Work ethic
  • Punctuality
  • Verbal and written communication
  • Relationship building and management
  • Honest and Dependable
  • Reliable and Responsible
  • Adaptable
  • Data Entry
  • Customer service oriented
  • Data Entry Accuracy
  • Office Administration
  • Strong telephone etiquette

Timeline

Lead Security Officer

Renown Regional Medical Center
09.2018 - Current

Security Officer

Nugget Casino And Resort
09.2017 - 09.2018

Usher

Cinemark Theater
09.2016 - 09.2017

High School Diploma -

Reno High School

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Christian Wallmann