CHRISTIAN WARD
The Bronx,NY
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Clerk
United States Postal Service, USPS
11.2020 - 10.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Weighed mail and computed pricing amounts.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used computer systems to track packages and update client information.
- Added accurate data entry into computer system to complete transactions.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Upsold postal services like insurance and tracking.
- Provided service and sales to walk-in customers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Set up automated mail-processing systems to maintain smooth sorting operations.
- Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
- Assisted customers by answering questions and fulfilling requests.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
Retail Warehouse Associate
Best Buy
03.2020 - 05.2020
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as [Number] pounds.
- Completed cycle counts and monthly inventory.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Greeted customers entering store and responded promptly to customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
- Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
General Merchandiser
Target
10.2018 - 09.2019
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Designed product displays to attract customers and increase sales.
- Stocked designated items on shelves, end caps and displays.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Transported merchandise pallets to move in warehouse.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Safely and securely loaded items to prevent damage during transport.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Greeted customers and directed to requested products.
Education
High School Diploma -
Eximius College Preparatory Academy
Bronx, NY06.2017
Skills
- Quality Control
- Database Entry
- Bookkeeping
- Administrative Support
- Cash Management
- Administrative Tasks
- Mail Sorting
- Mail Processing
- Quality Management
- Sales Expertise
- Relationship Building
- Database Management
- Billing and Coding
- Correspondence Writing
- File Maintenance
- Mail Handling
- Federal Guideline Proficiency
- Distribution Services
- Mail Delivery
- Handling and Sorting Mail
- Sorting Procedures
- Weather Conditions
- Production Goal Setting
- Mailing Restriction Expertise
- International Shipments
- Equipment Operation
- Verbal/Written Communication
- Route Management
- Loading and Unloading
- Fee Collection
- Workplace Safety
- Team Collaboration
- Problem-Solving Skills
- Workflow Management
- Production Deadline Management
- Process Management
- Product Sorting
- Sales Development
- Client Account Management
- Business Development
- Order Processing
- Customer Support
- Clerical Support
- Appointment Scheduling
- Complaint Resolution
- Paperwork Processing
- Call Management
- Data Collection
- Data Entry
- Information Analysis
- System Monitoring
- Technical Writing
- Analytical Thinking
- Customer Service
- Documentation Skills
- Critical Thinking
- Troubleshooting
- Cash Handling
- POS Systems
- ID Verification
- Cleaning and Sanitizing
- Loss Prevention
- Refund Handling
- Time Management Skills
- Inventory Management
- Merchandise Restocking
- Written and Verbal Communication
- Flexible Schedule
- Continuous Development
- Positive Attitude
- Following Instructions
- Product Knowledge
- Mechanically Inclined
- Parts Labeling
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Documentation and Reporting
- Good Telephone Etiquette
- Interpersonal Communication
- Written Communication
- Organization
- Multitasking Abilities
- Attention to Detail
- Risk Assessment
- Client Relationship Management
- Trend Analysis
Timeline
Clerk
United States Postal Service, USPS
11.2020 - 10.2023
Retail Warehouse Associate
Best Buy
03.2020 - 05.2020
General Merchandiser
Target
10.2018 - 09.2019
High School Diploma -
Eximius College Preparatory Academy
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