Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Wenner

Easton,PA

Summary

Dynamic Documentation Specialist with a proven track record at Capital Blue Cross, adept at managing high-priority projects and enhancing document quality. Skilled in editing and proofreading, I excel in translating complex information into user-friendly formats while fostering collaboration through effective communication and mentorship. Committed to delivering exceptional results in fast-paced environments.

Overview

24
24
years of professional experience

Work History

Documentation Specialist/Technical Writer

Capital Blue Cross
08.2008 - 02.2025
  • Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
  • Prepared, wrote, edited, formatted, and published internal documentation related to the Customer Service, Sales, Training, and Account Administration areas of the company. An internal style based on the AP style guide was used.
  • Documentation was developed through the use of Salesforce, Panviva SupportPoint, and SharePoint applications. Tasks required frequent use of Adobe Acrobat and Microsoft productivity software including Word, Excel, Outlook, and SharePoint, though PowerPoint and OneNote were used as well.
  • Translated technical information into intuitive clear format.
  • Led fact finding meetings with subject matter experts (SMEs) to determine if new documentation was required. Additionally, I would schedule and led review sessions with SMEs to assess the accuracy of documents in progress, and that the language used was easy to understand for all levels of the department.
  • Reviewed documentation developed by other team members.
  • Provided staff training and mentorship in related to documentation systems and best practices.
  • Responsible for occasional graphic design tasks, when associated with the presentation of documents.

Customer Service Representative

Telerx, Pfizer
07.2006 - 02.2009
  • Handled phone calls related to Pfizer pharmaceutical and over the counter products.
  • Provided smoking cessation support to users of Chantix, a prescription medication for that purpose.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • documented any reported occurrences of adverse events described during by the caller when using any product. Used probing questions to document as much detail as could be obtained from the caller.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Shift Supervisor

CVS Pharmacy
07.2001 - 08.2006
  • Trained new employees and delegated nightly tasks and responsibilities within a 24 hour store.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Unloaded and organized deliveries received overnight. Delegated the process of stocking shelves to ensure completion before the morning shift.

Education

Bachelor of Arts - Theatre

Kutztown University of Pennsylvania
Kutztown, PA

Skills

  • Editing and proofreading
  • Usability testing
  • Document design
  • Excellent communication
  • Organizational skills
  • Task prioritization
  • Self motivation
  • Document review
  • Written communication
  • Project management
  • User support
  • User access administration

Timeline

Documentation Specialist/Technical Writer

Capital Blue Cross
08.2008 - 02.2025

Customer Service Representative

Telerx, Pfizer
07.2006 - 02.2009

Shift Supervisor

CVS Pharmacy
07.2001 - 08.2006

Bachelor of Arts - Theatre

Kutztown University of Pennsylvania

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