Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian White

Fayetteville,AR

Summary

Efficient in working in teams as well as being comfortable making resolving guest services on my own courteously and in accordance with company policies, if needed. I have almost a decade in the service industry whether that is working hospitality, retail or grocer, management, and food service. Possessing second-to-none commitment to customer Possessing second-to-none commitment to customer service. A fast learner who excels at leadership positions by training employees, being reliable and diligent in professional settings and first-rate skills in assigning, overseeing, and assessing work of employees. Authorized to work in the US for any employer

Overview

5
5
years of professional experience

Work History

Front Desk Supervisor/Manager on Duty

Inn at Carnall Hall
Fayetteville, AR
12.2022 - Current
  • Assist in the ongoing training and development of team members in order to increase their productivity and guest service effectiveness
  • Identify strengths and weaknesses, recognize "teachable moments"
  • Give arriving guests a verbal orientation of the hotel and all hotel amenities while providing information on our history, mission, specific location
  • Answer all phone calls (internal and external) promptly and knowledgeably, always ensuring complete and accurate information
  • Promote teamwork and quality service through daily communications and coordination with other departments
  • Notify sales of any possible group and/or event inquiries/bookings
  • Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards using the hotel's reservations system
  • Process cancellations, revisions and information updates on changes within the reservations system
  • Build authentic rapport with all guests, recognizing repeat business
  • Respond appropriately to guest complaints
  • Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Foster a pleasant work environment with positive energy, lead by example
  • Act as co-concierge with front office colleagues, using knowledge of immediate area, services, attractions and events to assist guests with local information and any concierge needs
  • Ensure all cash handling and credit policies are followed
  • Perform duties in other departments, to include one shift in Housekeeping, as needed.

Guest Service Ambassador

Spring Hill Suites
Orlando, FL
06.2022 - 11.2022
  • Handled guest requests for additional towels and linens by contacting the housekeeping and inventory departments, or occasionally delivering items myself
  • Improved customer satisfaction ratings by managing issues and ensuring that they were resolved quickly
  • Gave all of my visitors a pleasant experience and a professional impression
  • Received weekly positive reviews praising my commitment to providing excellent customer service and going beyond expectations
  • Collaborated with housekeeping, maintenance, and security to meet all of the guests' needs
  • Often worked at the front desk alone but was still able to provide an amazing experience at check-in as well as ensuring them that I could be a point of contact during their stay in order to enhance their stay
  • Worked as Night Audit relief on occasion and was told by the long-term night auditor that I was the quickest to be trained
  • Adept with the system FOSSE and easily trained with any other property management system.

Guest Service Associate

Bluegreen Vacations
Orlando, FL
07.2021 - 06.2022
  • Detailed all policies and procedures, including safety information upon hotel check-in
  • Welcomed, registered, and assigned rooms to hotel guests
  • Dealt with all customer service issues courteously and in accordance with company policies
  • Worked part-time in PBX and was responsible for incoming calls and transferring calls to other individuals
  • Other responsibilities of mine included: handling guest request and complaints, training new hires, and collaborating with engineering to resolve maintenance issues
  • Occasionally provided relief to the Bellmen by delivering guest packages and assisting in room moves.

Assistant Store Manager

Dollar Tree
Orlando, FL
10.2020 - 06.2021
  • Be in charge when the general manager is not around
  • Encouraged professional growth and talent development in associates to increase performance in all areas
  • Minimized waste through optimal expense tracking and control strategies
  • Ensure all store opening and closing procedures are properly completed and maintain associated documentation
  • Audit cash register tills, reconcile cash register till differences, and conduct bank deposit activities
  • Replenished merchandise, welcomed customers, responded to questions, and maintained overall presentation of store
  • Completed frequent walk-throughs and directed team members to correct any issue impacting store appearance or professionalism
  • Prioritization of daily tasks and delegating tasks to team members that suited their strengths
  • Managing inventory processes, including receiving, ordering, and cycle counting
  • Maintain a high level of customer service.

Bulk Supervisor

Lucky's Market
Springfield, MO
02.2019 - 02.2020
  • Managed a team of five employees, delegated tasks, and ensured each employee was held accountable for completing delegated tasks
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Trained team members in successful strategies for meeting operational and sales targets
  • Maintained stock of items, cleanliness, organization of my department, and provided excellent customer service
  • Offered hands-on assistance to support customers and stay current on preferences and buying habits
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Trained new employees on overall company and department specific policies and procedures
  • Handled cash register, returns, and refunds
  • Provided sales feedback to management to address concerns in sales reports.

Education

High school diploma - undefined

Nixa High School
May 2016

Skills

  • Communication skills
  • Cash Handling
  • Auditing
  • Front Desk
  • Store Management Experience
  • Night Audit
  • Time management
  • Inventory management
  • Training & development
  • Conflict management
  • Team Management
  • Fast Learner
  • Additional Information

Timeline

Front Desk Supervisor/Manager on Duty

Inn at Carnall Hall
12.2022 - Current

Guest Service Ambassador

Spring Hill Suites
06.2022 - 11.2022

Guest Service Associate

Bluegreen Vacations
07.2021 - 06.2022

Assistant Store Manager

Dollar Tree
10.2020 - 06.2021

Bulk Supervisor

Lucky's Market
02.2019 - 02.2020

High school diploma - undefined

Nixa High School

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Christian White