Christian Williams
Los Angeles,CA
Summary
Dynamic Operations Supervisor at Mv Transportation Inc. with a proven track record in enhancing operational efficiency and leading teams. Skilled in problem-solving and effective communication, I successfully implemented strategic initiatives that improved service delivery and compliance. Adept at staff management, I fostered a collaborative environment that exceeded performance standards.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Mv Transportation Inc.
03.2023 - Current
- Lead the execution and delivery of strategic initiatives and special programs delegated by the General Manager and Operations Manager
- Utilize performance data to assess trends, pinpoint areas for enhancement, and deploy corrective actions that align with organizational goals.
- Provide strategic oversight of subordinate staff by coordinating, monitoring, and guiding daily activities to ensure operational efficiency and adherence to performance standards. Communicate relevant personnel and operational challenges to senior management, offering informed recommendations to support timely and effective resolution.
- Provide operational support to the management team in managing daily dispatch functions, including mission coordination and facilitation of strategic meetings.
- Lead response efforts to service disruptions including rerouting, accidents, and incidents, with a focus on timely restoration of operations and compliance testing. Provide direct support to drivers in completing accident documentation and ensure adherence to post-incident protocols, including drug and alcohol testing in accordance with established policy.
- Lead response efforts to service disruptions including rerouting, accidents, and incidents, with a focus on timely restoration of operations and compliance testing. Provide direct support to drivers in completing accident documentation and ensure adherence to post-incident protocols, including drug and alcohol testing in accordance with established policy.
- Engage proactively with both management and clients to ensure mutual understanding and alignment on project goals and outcomes.
Dispatcher
Allied Universal
03.2020 - 02.2023
- Directed dispatching, routing and tracking of 10 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over fifty daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Monitored flow of paperwork and directed information to appropriate departments.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Assistant Manager
Speedway Gas Station
02.2018 - 03.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Managed a team of over 15 employees
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
High School Diploma -
Compton Adult School
Compton, CA06.2005
Skills
- Communicates effectively both in writing and orally
- Prepare reports and presentations
- Problem-solving
- Team leadership
- Customer service
- Operations monitoring
- Operational efficiency
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
Accomplishments
- Earned commendations from LADOT in recognition of high-impact work and sustained operational leadership.
Timeline
Operations Supervisor
Mv Transportation Inc.
03.2023 - Current
Dispatcher
Allied Universal
03.2020 - 02.2023
Assistant Manager
Speedway Gas Station
02.2018 - 03.2020
High School Diploma -
Compton Adult School
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