Christian Wilson
Youngstown,OH
Summary
Seasoned Kitchen Manager with a proven track record at Casseses MVR, adept in inventory management and staff training. Excelled in reducing food waste and enhancing team performance through effective leadership and problem-solving skills. Achieved significant improvements in kitchen efficiency and customer satisfaction, demonstrating a strong commitment to food safety and customer service. With a splash of sales training in order to broaden my horizons.
Overview
6
6
years of professional experience
Work History
Kitchen Manager
Casseses MVR
05.2016 - 05.2022
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
Sales Assistant
Cutco Cutlery
06.2021 - 07.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Education
No Degree - Sociology
Youngstown State University
Youngstown, OHSkills
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Staff Supervision
- Staff Training and Development
- Food Preparation
- Attention to Detail
- Problem-Solving
- Goal Setting
Timeline
Sales Assistant
Cutco Cutlery
06.2021 - 07.2021
Kitchen Manager
Casseses MVR
05.2016 - 05.2022
No Degree - Sociology
Youngstown State University
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