CHRISTIAN WINKLER
Clemmons,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist – Email Support
Allura
02.2022 - 11.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Chat Support Specialist
Blue Rhino
09.2019 - 02.2022
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
General Manager
Quality Inn Hotel
09.2017 - 09.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Front Desk Agent / Front Desk Manager
Quality Inn Hotel
07.2015 - 09.2017
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
High School Diploma -
Wilkes Central High School
Associate of Arts - Human Services Technology
Forsyth Technical Community College
Winston-Salem, NC06.2024
Skills
- Customer Order Management
- Customer Service and Assistance
- Effective Written and Verbal Communication
- Sales and Marketing
Timeline
Customer Service Specialist – Email Support
Allura
02.2022 - 11.2023
Chat Support Specialist
Blue Rhino
09.2019 - 02.2022
General Manager
Quality Inn Hotel
09.2017 - 09.2019
Front Desk Agent / Front Desk Manager
Quality Inn Hotel
07.2015 - 09.2017
High School Diploma -
Wilkes Central High School
Associate of Arts - Human Services Technology
Forsyth Technical Community College
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