Christian Young
Pooler,GA
Summary
Methodical Administrative professional with expertise in records management and outbound/inbound customer support. Catalogs and uploads incoming documents, coordinates file movements and processes destruction requests. Solid critical-thinking, multitasking and problem-solving skills with advanced abilities in microsoft office, computer software, and legal/medical data management.
Overview
3
3
years of professional experience
Work History
Records Specialist
Litigation Management Inc.
04.2023 - 12.2023
- Enhanced the efficiency of records management by implementing a digital filing system.
- Streamlined the retrieval process for documents by creating a comprehensive indexing system.
- Reduced document processing time by automating routine tasks with customized software tools.
- Ensured accurate recordkeeping by regularly auditing and updating database information.
- Assisted in maintaining compliance with regulatory requirements by conducting regular audits of records management systems.
- Supported legal teams during litigation cases by ensuring timely access to relevant documents and evidence materials.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Consistently met or exceeded departmental performance metrics related to speed, accuracy, consistency, and completeness in all aspects of the records management function.
- Provided efficient data management for large company-wide data transfers.
Care Coordinator
Forward Healthcare
05.2022 - 10.2023
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Provided medical billing documentation support for clients and providers.
Customer Service Representative
Activus Connect
Remote
04.2021 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided customer service scheduling for hospital/provider appointments
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided information regarding charge accounts and loyalty programs.
- Communicated with customers using strong and clear english grammar on a daily basis
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Unemployment benefits data retrieval and client support.
Education
BBA - Marketing
Georgia Southern University
Statesboro, GA12-2023
High School Diploma -
New Hampstead High School
Bloomingdale, GA05-2018
Skills
- Legal Assistance
- Scheduling
- Software Applications
- Documentation and Control
- Database Maintenance
- Workflow planning
- Highly organized and Detail-Oriented
- Multitasking and Prioritization
Timeline
Records Specialist
Litigation Management Inc.
04.2023 - 12.2023
Care Coordinator
Forward Healthcare
05.2022 - 10.2023
Customer Service Representative
Activus Connect
04.2021 - 10.2021
BBA - Marketing
Georgia Southern University
High School Diploma -
New Hampstead High School
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