Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christian Zamacona

Meriden,United States

Summary

Lead Install Technician with over 3 years of progressive experience at Best Buy's GeekSquad, demonstrating exceptional skill in technical installations, quality control, and team leadership. Mastered the art of enhancing service quality and customer satisfaction, evidenced by surpassing installation targets and pioneering customer-centric service models. Possesses a robust set of skills including communication, problem-solving, and inventory management, aiming to leverage these abilities to drive further excellence in customer service and operational efficiency.

Overview

8
8
years of professional experience

Work History

Inbound Specialist | General Merchandise Expert

Target
05.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
  • Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
  • Conducted regular price audits to maintain accurate pricing information for all products on display.
  • Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
  • Streamlined merchandise organization for enhanced store appearance and easier customer navigation.
  • Assisted with staff training initiatives, improving overall team performance and productivity in the workplace.
  • Implemented visual merchandising strategies that attracted customers and boosted overall store performance.
  • Stocked designated items on shelves, end caps and displays.
  • Stocked shelves to match planogram images and instructions.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Picked and packed order items.
  • Developed plan-o-grams and layouts that maximized sales.

Lead Delivery/ Install Technician

Best Buy's GeekSquad
10.2022 - 04.2024
  • Led technical installations at GeekSquad, ensuring top-notch service quality
  • Exceeded installation targets through effective team collaboration
  • Boosted productivity by cultivating a team-focused environment
  • Enhanced service outcomes through a high-performance team ethos
  • Streamlined installation processes, reducing service times without compromising quality.
  • Championed a customer-first approach, significantly raising service ratings and repeat business.
  • Pioneered a customer-centric service model, elevating GeekSquad’s reputation.
  • Mastered intricate tech setups, ensuring flawless operations and elevating user experience.
  • Fostered a culture of mutual support, amplifying team skills and customer service quality.
  • Reimagined customer service strategies, enhancing overall satisfaction.

Delivery/Tech Cadet

Best Buy's Geek Squad
10.2021 - 10.2022
  • Collaborated with team to ensure customer satisfaction
  • Ensured timely and efficient product delivery and installation
  • Resolved customer queries and issues
  • Increased customer satisfaction through effective problem-solving
  • Played a key role in team collaborations to elevate customer service standards and resolve issues.
  • Conducted thorough inspections pre-delivery to ensure product quality.
  • Implemented innovative solutions for complex installation challenges.
  • Analyzed customer feedback to identify improvement areas for service enhancement.
  • Boosted team productivity by optimizing task assignments, cutting delivery and install times.
  • Fostered a team-focused environment, leading to improved problem-solving and customer satisfaction.

Inventory Specialist

Best Buy
04.2020 - 10.2021
  • Eager to learn and contribute with a strong commitment to team success and personal growth.
  • Worked closely with sales team to optimize product availability, enhancing customer satisfaction.
  • Boosted sales by ensuring optimal inventory levels, directly impacting customer satisfaction.
  • Maintained precise stock records, minimizing discrepancies and ensuring accurate product availability.
  • Partnered with sales team to align inventory with demand, enhancing team efficiency and customer experience.
  • Facilitated team goals by syncing inventory with sales demands, improving workflow.

Merchandising Specialist

Best Buy
09.2019 - 04.2020
  • Managed product placement aligning with corporate strategies
  • Mastered use of Planogram software for efficient space utilization
  • Influenced customer buying decisions with innovative product displays
  • Ensured accuracy in planogram execution, maintaining optimal shelf placement and inventory levels.
  • Guaranteed flawless shelf arrangement, optimizing inventory management with precise Planogram execution.
  • Analyzed space utilization, enhancing store layout and customer experience.

Produce Associate Leader

Ctown Supermarket
06.2018 - 09.2019
  • Upheld exceptional freshness and cleanliness standards.
  • Implemented precise inventory tracking system.
  • Optimized produce layout in collaboration with team.
  • Led team to enhance produce freshness, significantly reducing waste.
  • Analyzed layout and inventory for optimal efficiency, enhancing store operations.
  • Maintained highest standards of freshness, ensuring top quality produce.
  • Fostered team collaboration to enhance store operations and customer satisfaction.
  • Reimagined produce layout for optimal customer experience, enhancing store aesthetics.
  • Cultivated a team-focused environment, boosting store operations and customer satisfaction.

Deli associate

Ctown Supermarket
06.2017 - 08.2018
  • Managed deli operations, ensuring superior customer service
  • Maintained hygiene standards, adhering to health regulations
  • Effectively resolved customer complaints, enhancing customer satisfaction
  • Conducted regular quality checks, ensuring deli products met stringent standards.
  • Oversaw inventory management, reducing waste and ensuring product freshness.
  • Trained new staff, fostering a team-oriented environment and enhancing service delivery.
  • Upheld top hygiene practices, surpassing health regulation requirements.

Education

High School Diploma - undefined

Francis T Maloney High School
Meriden
06.2017

Skills

  • Communication Skills
  • Quality Control
  • Customer Satisfaction
  • Problem Solving
  • Time Management
  • Inventory Management
  • Team Building
  • Customer Service
  • Product Placement
  • Hygiene Practices
  • Visual Merchandising
  • Retail Operations
  • Merchandising Strategies
  • Staff Training
  • Quality Assurance
  • Creative Problem Solving
  • Visual Display
  • Customer Experience
  • Technical Skills
  • Detail-Oriented
  • Service Delivery
  • Service Quality
  • Team player mentality
  • Empathy and patience
  • Warehouse operations
  • Goal-oriented mindset
  • Teamwork and cooperation
  • Time management
  • Self-motivated and independent
  • Attention to detail
  • Punctual and reliable
  • Relationship building
  • Interpersonal skills
  • Workflow optimization
  • Equipment troubleshooting
  • Customer service
  • Problem-solving
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Critical thinking
  • Clear communication
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Safety compliance

Languages

Spanish

Timeline

Inbound Specialist | General Merchandise Expert

Target
05.2024 - Current

Lead Delivery/ Install Technician

Best Buy's GeekSquad
10.2022 - 04.2024

Delivery/Tech Cadet

Best Buy's Geek Squad
10.2021 - 10.2022

Inventory Specialist

Best Buy
04.2020 - 10.2021

Merchandising Specialist

Best Buy
09.2019 - 04.2020

Produce Associate Leader

Ctown Supermarket
06.2018 - 09.2019

Deli associate

Ctown Supermarket
06.2017 - 08.2018

High School Diploma - undefined

Francis T Maloney High School

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