Christian Zapata
Middlesex,NJ
Summary
Dynamic Account Manager with a proven track record at Vitusa Products Inc, excelling in customer success and relationship building. Expert in inventory management and supply chain optimization, I drive growth through strategic upselling and effective conflict resolution, ensuring client satisfaction and seamless operations.
Overview
12
12
years of professional experience
Work History
Account Manager
Vitusa Products Inc
, United States
04.2021 - Current
- Lead point of contact for customers and suppliers, ensuring timely and accurate order processing.
- Forecast and monitor inventory levels, proactively adjusting to meet client needs.
- Maintain client satisfaction through conflict resolution and relationship management.
- Identify growth opportunities, support upsells, and assist with contract renewals.
- Collaborate cross-functionally with suppliers and internal teams to deliver seamless customer experience.
IT and Logistics Manager
Metro Wire Rope
Union, NJ
06.2015 - 02.2020
- Managed end-to-end logistics operations, including vendor relationships and shipment scheduling.
- Developed process improvements and data-driven reporting to enhance operational efficiency.
- Negotiated with vendors and freight providers, fostering strong partnerships and ensuring timely delivery.
- Collaborated with sales and operations teams to align logistics with client expectations.
Inside Sales Representative
Distribution Management Group, Inc (DMG)
Edison, NJ
11.2013 - 01.2015
- Managed client accounts, addressing inquiries, orders, and disputes to maintain satisfaction.
- Identified upsell opportunities and recommended product solutions tailored to customer needs.
- Provided support for B2B sales processes and maintained accurate order documentation.
Education
Business Management
Middlesex College
12.2011
Cochise College
09.2010
Skills
- Datacor ERP and Microsoft Office Suite
- Inventory management and pricing controls
- Supply chain optimization tools
- Artificial intelligence in supply chain
- Customer success and account management
- Relationship building and collaboration
Accomplishments
- AI in Supply Chain Forecasting and Risk Management | Coursera | Oct 2025 | Credential ID: EZWUP54P1STD
- Bookkeeping Basics | Intuit | Sep 2024 | Credential ID: OPLDKWIBJXUU
- Supply Chain Management Specialization | Rutgers University | Aug 2024 | Credential ID: MQM0DM1MM12Q
Languages
Timeline
Account Manager
Vitusa Products Inc
04.2021 - Current
IT and Logistics Manager
Metro Wire Rope
06.2015 - 02.2020
Inside Sales Representative
Distribution Management Group, Inc (DMG)
11.2013 - 01.2015
Business Management
Middlesex College
Cochise College