Hi, I’m
Christian Zavala
Lewisville,TX
Summary
With a proven track record at FARLETZA S.A., I've demonstrated exceptional Sales Team Leadership and Relationship Building, boosting company production by over 20%. Renowned for Account Management and driving growth, my strategic approach has established me as a pivotal figure in transforming market presence. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
32
years of professional experience
Work History
FARLETZA S.A.
DISTRICT SALES MANAGER
01.2011 - Current
Job overview
- Company Overview: Farletza is currently the #1 Freight Forwarder in Ecuador, moving approximately 30,000 Teus per year between Imports and Exports
- I started on April 1, 2016 as an Imports Commercial Executive in Guayaquil
- My responsibilities included prospecting, contacting and making appointments to get new clients and also to retain clients already gained
- Additionally, I am responsible for the coordination of import shipments, whether sea FCL or LCL and also air, for each client I have managed to obtain
- The work also includes finding the agent within the networks of which we are members and preparing the offer, ensuring that it is profitable for the office
- I had complete freedom to negotiate special rates with the lines based on cargo volume, conditions such as free days and Allocation Plan
- During the first 2 years of management I increased my client portfolio, coordinating shipments for 1800 TEUS per year, plus loose cargo and air shipments for + 400,000 Kg per year, becoming the Farletza Executive that moved the most air cargo
- Thanks to my successful management, I was promoted to Sales Manager of the Quito office
- When I received the position, the Quito office represented only 2% of the company production
- Currently and thanks to the management of the team that I lead, we account for more than 25% of the Company production both in volume and profitability
- To date, I continue to lead the Commercial team of the Quito office with a commitment to 20% growth this year 2024, so that our office represents 30% of the company production
- Conducted regular meetings with district staff to review progress and develop strategies for further improvement
- Developed and implemented a sales strategy that increased year-over-year growth by 20%
- Established relationships with key customers in the region, resulting in long-term partnerships
- Farletza is currently the #1 Freight Forwarder in Ecuador, moving approximately 30,000 Teus per year between Imports and Exports
Consumidor Final
SALES MANAGER
01.2009 - 12.2010
Job overview
- Supervise the sales team, achievement of goals, commercial strategy and constant training on product and sales techniques for the staff under my charge
- Managed customer accounts and customer relationships
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance
- Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently
- Conducted regular training sessions with sales team members to ensure effective sales techniques were used
- Managed sales team activities by evaluating needs of each territory and participating in sales calls
- Managed a team of 10+ sales representatives across multiple markets
Humana Insurance Company
SALES SUPERVISOR
09.2007 - 11.2009
Job overview
- Motivated and developed sales team to exceed KPIs, sales targets and results
- Led, directed and motivated sales team to achieve corporate sales objectives
- Mentored sales team to use tools and techniques for best sales success
- Monitored calls and performance stats to provide individual sales representative feedback
- Coached and trained sales staff on best practices to maximize sales
- Demonstrated ability to provide direction, guidance, and motivation to team members
- Analyzed market trends, competition, and product features and benefits to identify potential opportunities for growth
TELECSA S.A (ALEGRO)
REGIONAL SALES MANAGER
09.2005 - 03.2007
Job overview
- In the SME sales area, my responsibility was to generate new business for Alegro, as well as establish contact with unions or companies and then delegate to the corresponding area, whether Corporate Sales or indirect Distributors for the management and development of said new Telecsa/Alegro user
- In the area of call centers I was responsible for managing almost 400 call centers nationwide
- As an important achievement, I can highlight that during my management I managed to sign agreements with the 70 most profitable and best located call centers so that they become points of sale for terminals in addition to being call centers
- Cultivated long-term relationships with key clients to increase customer loyalty and retention
- Resolved conflicts between clients, employees or vendors by utilizing effective problem-solving techniques
- Coached, mentored and trained new sales staff members on company policies and procedures
- Prepared sales forecasts to develop tactical plans to meet goals
- Developed strategic vision to advise region and influence sales
- Traveled through assigned territory to solicit orders from regular and prospective customers
- Led sales meetings to educate sales personnel on product features and usage benefits
MUNDETEL COMUNICATIONS
SPECIAL REPRESENTATIVE FOR ECUADOR
10.2001 - 08.2005
Job overview
- Among my most important responsibilities and achievements are the contracts signed with Porta for minute traffic from abroad
- Researched new technologies and methods for enhancing operational efficiency
- Prepared presentations outlining project status updates for management review
- Developed creative strategies for increasing sales figures and improving customer loyalty
- Tracked competitor activities and monitored industry trends in order to stay ahead of the competition
- Maintained accurate records of sales performance, customer data, and financial information
CLARO
CUSTOMER SERVICE MANAGER
02.2000 - 09.2001
Job overview
- As former sales executive, I was always known for exceeding expectations, remaining among the best advisors nationwide
- I was then promoted to the position of Head of Client Services
- My responsibility was to improve the customer satisfaction percentage and generate sales from the premises
- Being in charge of the cashier staff, department Technician and winery
- During my administration, the customer satisfaction percentage improved from 72% to 95%, and sales are today one of the company's main sources of business
- Utilized problem solving techniques to quickly resolve escalated issues from customers
- Assisted customers with resolving service-related issues
- Interacted with customers to quickly handle escalated queries and complaints
- Coached and provided feedback to staff to improve performance and achieve company objectives
- Lead team of customer service representatives to ensure quality standards are met
- Followed up with customers to drive satisfaction and gain service feedback
- Conducted regular performance reviews and provided coaching and feedback to staff members
- Analyzed customer feedback and identified areas of improvement
- Monitored daily operations of the customer service department including call volume metrics and quality assurance scores
Bellsouth
JUNIOR SALES EXECUTIVE
12.1999 - 02.2000
Job overview
- My main responsibilities was to develop calling cards business in the Southern Ecuador Area with telephone booth and prepaid card products
- Trained junior staff members on best practices related to sales processes and procedures
- Built strong relationships with external vendors ensuring timely delivery of materials needed for sales initiatives
- Cultivated relationships with potential customers to identify their needs and develop tailored solutions to meet those needs
- Implemented innovative approaches to increase customer engagement and loyalty levels
- Provided regular feedback on product performance to inform marketing strategies
- Adapted quickly to changing business requirements while maintaining high standards of quality
Banco del Progreso / Progress Bank
SENIOR FINANCIAL ADVISOR
11.1995 - 09.1999
Job overview
- Advised clients on corporate finance issues such as capital structure optimization and debt restructuring
- Implemented asset allocation strategies for client portfolios according to individual objectives
- Negotiated terms of complex transactions with external stakeholders such as banks, brokerage firms and other third parties
- Conducted research in order to identify suitable investment opportunities for clients
- Coordinated with internal departments including accounting, operations, compliance and legal teams
- Created and managed portfolios for clients based on their individual goals and risk tolerance levels
- Met production targets that impacted overall company revenue goals
- Identified financial needs of customers through effective questioning and listening techniques
- Educated clients on the various investment options available to them
Plásticos Haveñon
FOREIGN TRADE AND IMPORTS ASSISTANT
02.1993 - 10.1995
Job overview
- Among my most notable functions was the management and communication of raw material suppliers abroad, as well as generating sales at the national level
- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel
- Prepared agendas and materials for meetings and conferences
- Implemented process improvements to increase efficiency of administrative tasks
- Prepared and reviewed reports, ensuring accuracy and clarity of data presentation
Education
University of South Carolina
BACHELOR OF ARTS (B.A.) from BUSINESS ADMINISTRATION
Skills
- Account Management
- Reliability
- Customer Relationship Management
- Social Media Savvy
- Sales expertise
- Sales Presentations
- Performance Evaluations
- Competitive Analysis
- Sales Team Leadership
- Direct Sales
- Staff Training and Development
- Sales Training
- Customer Service
- Relationship building and management
Personal Information
Date of Birth: 04/08/75
References
- Massimo Cacace, GAVA GROUP MIAMI BRANCH, 305 450 1946
- Bessie Barrezueta, CMA CGM ECUADOR, +593 9 89999925
- Ronnie Zuñiga, ONE SHIPPING LINE, +593 9 95552392
- Javier Moreira, CMA CGM MEXICO, +593 9 94444500
Timeline
DISTRICT SALES MANAGER
FARLETZA S.A.
01.2011 - Current
SALES MANAGER
Consumidor Final
01.2009 - 12.2010
SALES SUPERVISOR
Humana Insurance Company
09.2007 - 11.2009
REGIONAL SALES MANAGER
TELECSA S.A (ALEGRO)
09.2005 - 03.2007
SPECIAL REPRESENTATIVE FOR ECUADOR
MUNDETEL COMUNICATIONS
10.2001 - 08.2005
CUSTOMER SERVICE MANAGER
CLARO
02.2000 - 09.2001
JUNIOR SALES EXECUTIVE
Bellsouth
12.1999 - 02.2000
SENIOR FINANCIAL ADVISOR
Banco del Progreso / Progress Bank
11.1995 - 09.1999
FOREIGN TRADE AND IMPORTS ASSISTANT
Plásticos Haveñon
02.1993 - 10.1995
University of South Carolina
BACHELOR OF ARTS (B.A.) from BUSINESS ADMINISTRATION
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