Christian Canteli
Austin,TX
Summary
Dedicated to Customer Service with extensive experience in multiple industries. Solid team player with upbeat, positive attitude and proven skill in establishing support with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Capable experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Passionate towards Technology and Software, currently enrolled in Edx Computer Science courses with proudly 1 year of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills
(I consider one my biggest talents to be my ability to quickly learn new tactics and methods of any kind along with my ability to memorise and comprehend any skill).
Overview
6
6
years of professional experience
Work History
Water Remediation Specialist
Canteli's Restoration LLC
Austin, TX
03.2023 - 12.2023
- Participated in meetings with clients and other stakeholders to discuss proposed solutions for areas affected by contamination.
- Compiled cost estimates based on anticipated labor costs and materials needed for successful implementation of remediation efforts.
- Provided technical support during negotiations with local authorities regarding environmental permitting issues related to remediation activities.
- Advised clients on best management practices that will minimize potential liabilities associated with contaminated properties.
- Monitored progress of ongoing remediation projects, ensuring quality assurance standards were met.
- Drafted reports summarizing findings from field investigations and provided recommendations for corrective measures or further investigation.
- Created detailed schedules outlining timelines for completion of individual tasks within a larger project scope.
- Inspected sites for potential environmental hazards prior to remedial activities.
- Submitted permit applications for demolition, cleanup, remediation, and construction projects.
Water Remediation Specialist
Blackhill Restoration And Turn-key Services
Austin, TX
12.2021 - 02.2023
- Repaired damaged walls, floors, ceilings, and other structures within the residence.
- Assisted in preparing estimates for insurance companies based on scope of work needed.
- Educated customers on best practices for preventing future water damages.
- Conducted post-restoration inspections to ensure that all areas are completely dried out before leaving the job site.
- Maintained certifications related to industry standards for water damage restoration techniques.
- Participated in meetings with clients and other stakeholders to discuss proposed solutions for areas affected by contamination.
- Provided technical support during negotiations with local authorities regarding environmental permitting issues related to remediation activities.
- Compiled cost estimates based on anticipated labor costs and materials needed for successful implementation of remediation efforts.
- Assessed existing conditions at impacted sites by conducting visual inspections and reviewing available historical information.
Warehouse Supervisor
LK Aluminum
Miami, FL
06.2020 - 12.2021
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Evaluated existing processes for cost savings opportunities.
- Checked loaded materials compared to work orders for correctness.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Supervised loading and unloading of materials from incoming trucks.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Monitored workers and reviewed completed work for proper performance.
Server
Shula's Hotel & Golf Club
Miami, FL
06.2018 - 12.2019
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service to ensure satisfaction.
Education
CS50 - Introduction To Computer Science
EdX
Online12-2023
CS50 - Introduction To Technology
EdX
Online12-2023
CS50 - Introduction To Programing With Python
EdX
12-2023
High School Diploma -
American Senior High School
Hialeah, FL06-2020
Skills
- Project Planning
- Public Speaking
- Presentation Skills
- Conflict Resolution
- Organization
- Customer Relations
- Telephone Etiquette
- Good Communication Skills
- 5 years of Customer Service Experience
- 4 years of Translation and Interpretation Services - Bilingual (English & Spanish)
- 1year of experience Debugging - Trouble Shooting Experience on Mac OSX, Windows 8 and Windows 10
- 2 years Experience working with Cloud Based file sharing such as Dropbox in a regular basis
- Proficient with different Scripting Languages
- 1 year of Experience with Program Coding (Phyton & C)
- 3 year of experience using Linux based software (Ubuntu)
- Customer-Oriented
- Experience in setup and configuration of end-user desktop and laptop computers including hardware, software, printers and cell phones ( Android & Apple devices)
- Implementation Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Committed to problem Solving
- Technology Enthusiast
- Quick Learner
References
References available upon request.
Timeline
Water Remediation Specialist
Canteli's Restoration LLC
03.2023 - 12.2023
Water Remediation Specialist
Blackhill Restoration And Turn-key Services
12.2021 - 02.2023
Warehouse Supervisor
LK Aluminum
06.2020 - 12.2021
Server
Shula's Hotel & Golf Club
06.2018 - 12.2019
CS50 - Introduction To Computer Science
EdX
CS50 - Introduction To Technology
EdX
CS50 - Introduction To Programing With Python
EdX
High School Diploma -
American Senior High School
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