Christiana Adjapong

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Provided clerical support, addressing routine, and special requirements.
• Responded to inquiries from callers seeking information.
• Interacted with customers by phone, email, or in-person to provide information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed approximately 30 incoming calls, emails and faxes per day from customers. 'Aged daily data entry and kept clerical information accurate and up to date.

• Cultivated strong relationships with sources and other contacts to support leads and story development.
• Utilized softwares to produce professional pieces.
• Performed research and checked facts to maintain high standard of journalistic integrity.
• Proved successful working within tight deadlines and a fast-paced environment.
• Collaborated with editors and other journalists to create compelling content.
• Utilized social media to engage readers and promote content.
• Disseminated news content through social media for better engagement with audiences and faster reporting.

• Monitored spaces for environmental safety hazards.
• Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.

Worked with team members from multiple departments to maintain strict cleanliness standards.

• Formulated and implemented long-range plans for environmental programs.
• Performed environmental site assessments and provided remediation recommendations.
• Conducted hazardous waste management studies.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• 'Managed incoming calls, emails and faxes per day from customers.'

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Supported Supervisor by preparing production reports and collating quality documentation.
• Set overall vision and provided team leadership.
• Revised work practices to improve efficiency, boost quality and meet production goals.
• Managed over 25 employee
• Supported Supervisor by preparing production reports and collating quality documentation
• Worked with management team to implement proper division of responsibilities
• Evaluated employee performance and coached and trained to improve weak areas

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer calls and emails to answer questions about products and services.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Cross-trained and provided backup support for organizational leadership.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.

• Planned and conducted research and pitched long-form stories to promote investigative news topics.
• Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
• Monitored breaking news for information on incidents, events, and topics of interest to quickly assign coverage to staff.
• Produced coverage via live broadcast, social media and video streaming to reach approximately a large viewer.
• Collaborated with producers and management to develop newscasts, promotions and teases.
• Identified and secured multiple information sources for each story to provide accurate, credible news coverage.
• Conceptualized, pitched, assigned and monitored stories from origination to publication.